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Previous version of app duplicates in "Programs and Features" and can't be uninstalled #5132

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3 of 4 tasks
KolbasovAnton opened this issue Jun 13, 2024 · 5 comments
Closed
3 of 4 tasks

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@KolbasovAnton
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KolbasovAnton commented Jun 13, 2024

Please answer the following questions for yourself before submitting an issue

  • Filters were updated before reproducing an issue
  • I checked the knowledge base and found no answer
  • I checked to make sure that this issue has not already been filed

AdGuard version

7.18 beta 1

Browser version

Chrome

OS version

Windows 7

Traffic filtering

  • yes, I do

Ad Blocking

No response

Privacy

No response

Social

No response

Annoyances

No response

Security

No response

Other

No response

Language-specific

No response

Which DNS server do you use?

DNS protection disabled

DNS protocol

None

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Support ticket ID

No response

Issue Details

Steps to reproduce:

  1. Install corrupted version of app (7.18 beta 1).
  2. Install 7.18 beta 2 version on it.
  3. Reboot your PC.
  4. Check "Programs and Features".

Expected Behavior

There's only one entry of latest app's version.

Actual Behavior

There're two entries - both beta 1 and 2 and the first one can't be uninstalled.

Screenshots

No response

Additional Information

#5129
AdguardTeam/AdGuardVPNForWindows#691

@zubrRB
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zubrRB commented Jun 13, 2024

Изначально у меня была установлена повреждённая версия 7.18 beta 1, которая после проявления проблемы с ней обновлена поверх установщиком nightly 3, которая затем автоматически обновлена на исправленную 7.18 beta 2.

@Batman2814
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I had AdGuard for Windows beta installed, and I was trying to uninstall the program. However, my program's app settings showed two AdGuard for Windows installed. Only one would uninstall for me, but the other wouldn't. So when I went to install the AdGuard For Windows Release version, the program would not install, so I tried AdGuard For Windows Nightly, and the program installed, but it still showed two AdGuard Programs.

20240629_19273650_Edited

@zubrRB
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zubrRB commented Jun 30, 2024

@Batman2814 Rewind the system date to 2024.06.10 and then select the bottom entry 7.18.4746.0 to delete.

@Batman2814
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Thank you for your assistance in uninstalling the program.

@Danila-Arg
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@Batman2814 hi! The function to delete the previous version is added only when updating, it will not be available during a clean installation. To delete old data, you can use our uninstall utility tool, you can also delete a file in the Package Cache

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