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Analytics issues with new SDK #219

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Charchoghlyan opened this issue Aug 24, 2024 · 1 comment
Open

Analytics issues with new SDK #219

Charchoghlyan opened this issue Aug 24, 2024 · 1 comment
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@Charchoghlyan
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I recently deleted the old Amplitude iOS SDK and installed the new version. Since then, I am receiving events correctly, but the analytics for metrics such as new users, daily active users (DAUs), and realtime users are not reflecting the correct data.

As shown in the attached screenshot, the chart's values drop to the bottom, indicating that the metrics for new users, DAUs, and realtime users have decreased to zero or are incorrectly displayed. This issue persists even though the events are being properly received.

Screenshot 2024-08-24 at 12 09 24 PM
@Charchoghlyan Charchoghlyan added the bug Something isn't working label Aug 24, 2024
@crleona
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crleona commented Aug 27, 2024

Hi @Charchoghlyan, please double check that user and device Ids are being set consistently across both SDKs, and the event output from each SDK reflects these the same way. If there's a specific technical issue with the SDK we can help with, please let us know.

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