diff --git a/README.md b/README.md
index 8683fdc9a5..ebd57e6cb8 100644
--- a/README.md
+++ b/README.md
@@ -50,3 +50,7 @@ weixin-java-tools
 * [1.0.3升级指南](https://github.com/chanjarster/weixin-java-tools/wiki/1_0_3升级指南)
 * [1.1.0升级指南](https://github.com/chanjarster/weixin-java-tools/wiki/1_1_0升级指南)
 * [1.1.1升级指南](https://github.com/chanjarster/weixin-java-tools/wiki/1_1_1升级指南)
+
+## 关于Pull Request
+
+非常欢迎和感谢对本项目发起Pull Request的同学，不过本项目基于[git flow](https://www.atlassian.com/git/tutorials/comparing-workflows/gitflow-workflow)开发流程，因此在发起Pull Request的时候请选择develop分支。
diff --git a/weixin-java-common/src/main/java/me/chanjar/weixin/common/api/WxConsts.java b/weixin-java-common/src/main/java/me/chanjar/weixin/common/api/WxConsts.java
index 454c6f2366..80d1663825 100644
--- a/weixin-java-common/src/main/java/me/chanjar/weixin/common/api/WxConsts.java
+++ b/weixin-java-common/src/main/java/me/chanjar/weixin/common/api/WxConsts.java
@@ -29,6 +29,7 @@ public class WxConsts {
   public static final String CUSTOM_MSG_MUSIC = "music";
   public static final String CUSTOM_MSG_NEWS = "news";
   public static final String CUSTOM_MSG_FILE = "file";
+  public static final String CUSTOM_MSG_TRANSFER_CUSTOMER_SERVICE = "transfer_customer_service";
   
   ///////////////////////
   // 群发消息的消息类型
diff --git a/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/util/json/WxCpUserGsonAdapter.java b/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/util/json/WxCpUserGsonAdapter.java
index 4a920b5471..4523ef865c 100644
--- a/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/util/json/WxCpUserGsonAdapter.java
+++ b/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/util/json/WxCpUserGsonAdapter.java
@@ -38,14 +38,7 @@ public WxCpUser deserialize(JsonElement json, Type typeOfT, JsonDeserializationC
 
     user.setPosition(GsonHelper.getString(o, "position"));
     user.setMobile(GsonHelper.getString(o, "mobile"));
-    Integer gender = GsonHelper.getInteger(o, "gender");
-    if (new Integer(1).equals(gender)) {
-      user.setGender("男");
-    } else if (new Integer(2).equals(gender)) {
-      user.setGender("女");
-    } else {
-      user.setGender("未知");
-    }
+    user.setGender(GsonHelper.getString(o, "gender"));
     user.setTel(GsonHelper.getString(o, "tel"));
     user.setEmail(GsonHelper.getString(o, "email"));
     user.setWeiXinId(GsonHelper.getString(o, "weixinid"));
@@ -88,7 +81,7 @@ public JsonElement serialize(WxCpUser user, Type typeOfSrc, JsonSerializationCon
       o.addProperty("mobile", user.getMobile());
     }
     if (user.getGender() != null) {
-      o.addProperty("gender", user.getGender().equals("男") ? 0 : 1);
+      o.addProperty("gender", user.getGender());
     }
     if (user.getTel() != null) {
       o.addProperty("tel", user.getTel());
diff --git a/weixin-java-mp/src/main/java/me/chanjar/weixin/mp/bean/WxMpXmlOutMessage.java b/weixin-java-mp/src/main/java/me/chanjar/weixin/mp/bean/WxMpXmlOutMessage.java
index 370d443089..bca8c143d8 100644
--- a/weixin-java-mp/src/main/java/me/chanjar/weixin/mp/bean/WxMpXmlOutMessage.java
+++ b/weixin-java-mp/src/main/java/me/chanjar/weixin/mp/bean/WxMpXmlOutMessage.java
@@ -121,4 +121,12 @@ public static MusicBuilder MUSIC() {
   public static NewsBuilder NEWS() {
     return new NewsBuilder();
   }
+ /**
+   * 获得客服消息builder
+   *
+   * @return
+   */
+  public static TransferCustomerServiceBuilder TRANSFER_CUSTOMER_SERVICE() {
+    return new TransferCustomerServiceBuilder();
+  }
 }
diff --git a/weixin-java-mp/src/main/java/me/chanjar/weixin/mp/bean/WxMpXmlOutTransferCustomerServiceMessage.java b/weixin-java-mp/src/main/java/me/chanjar/weixin/mp/bean/WxMpXmlOutTransferCustomerServiceMessage.java
new file mode 100644
index 0000000000..5783d2b4d5
--- /dev/null
+++ b/weixin-java-mp/src/main/java/me/chanjar/weixin/mp/bean/WxMpXmlOutTransferCustomerServiceMessage.java
@@ -0,0 +1,41 @@
+package me.chanjar.weixin.mp.bean;
+
+import com.thoughtworks.xstream.annotations.XStreamAlias;
+import com.thoughtworks.xstream.annotations.XStreamConverter;
+import me.chanjar.weixin.common.api.WxConsts;
+import me.chanjar.weixin.common.util.xml.XStreamCDataConverter;
+import me.chanjar.weixin.common.util.xml.XStreamMediaIdConverter;
+
+@XStreamAlias("xml")
+public class WxMpXmlOutTransferCustomerServiceMessage extends WxMpXmlOutMessage {
+  @XStreamAlias("TransInfo")
+  protected final TransInfo transInfo = new TransInfo();
+
+  public WxMpXmlOutTransferCustomerServiceMessage() {
+    this.msgType = WxConsts.CUSTOM_MSG_TRANSFER_CUSTOMER_SERVICE;
+  }
+
+  public String getKfAccount() {
+    return transInfo.getKfAccount();
+  }
+
+  public void setKfAccount(String kfAccount) {
+    transInfo.setKfAccount(kfAccount);
+  }
+
+  @XStreamAlias("TransInfo")
+  public static class TransInfo {
+
+    @XStreamAlias("KfAccount")
+    @XStreamConverter(value=XStreamCDataConverter.class)
+    private String kfAccount;
+
+    public String getKfAccount() {
+      return kfAccount;
+    }
+
+    public void setKfAccount(String kfAccount) {
+      this.kfAccount = kfAccount;
+    }
+  }
+}
diff --git a/weixin-java-mp/src/main/java/me/chanjar/weixin/mp/bean/outxmlbuilder/TransferCustomerServiceBuilder.java b/weixin-java-mp/src/main/java/me/chanjar/weixin/mp/bean/outxmlbuilder/TransferCustomerServiceBuilder.java
new file mode 100644
index 0000000000..37616cf9a4
--- /dev/null
+++ b/weixin-java-mp/src/main/java/me/chanjar/weixin/mp/bean/outxmlbuilder/TransferCustomerServiceBuilder.java
@@ -0,0 +1,28 @@
+package me.chanjar.weixin.mp.bean.outxmlbuilder;
+
+import me.chanjar.weixin.mp.bean.WxMpXmlOutTransferCustomerServiceMessage;
+
+/**
+ * 客服消息builder
+ * <pre>
+ * 用法: WxMpCustomMessage m = WxMpCustomMessage.TRANSFER_CUSTOMER_SERVICE().content(...).toUser(...).build();
+ * </pre>
+ *
+ * @author chanjarster
+ */
+public final class TransferCustomerServiceBuilder extends BaseBuilder<TransferCustomerServiceBuilder, WxMpXmlOutTransferCustomerServiceMessage> {
+  private String kfAccount;
+
+  public TransferCustomerServiceBuilder kfAccount(String kfAccount) {
+    this.kfAccount = kfAccount;
+    return this;
+  }
+
+
+  public WxMpXmlOutTransferCustomerServiceMessage build() {
+    WxMpXmlOutTransferCustomerServiceMessage m = new WxMpXmlOutTransferCustomerServiceMessage();
+    setCommon(m);
+    m.setKfAccount(kfAccount);
+    return m;
+  }
+}
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