Brave Fails to Send Phone Number to Connected Mobile Device

[jonathansampson]

Description

Brave offers to send phone numbers to a linked mobile device, but fails.

Steps to Reproduce

1. Place your desktop device and mobile device on the same Sync chain
2. Configure Sync to share addresses, phone numbers, and more in brave://sync/
3. Click a tel: link to invoke address-bar prompt
4. Request that the call be made from your mobile device

Actual result:

Call is not made.

"Couldn't share number. Something went wrong. Try later."

Expected result:

Call is made from mobile device; or user is prompted on mobile to make the call.

Reproduces how often:

Always.

Desktop Brave version:

1.13.82

Android Device details (my linked mobile device):

Version/Channel Information:

• Can you reproduce this issue with the current release? Yes
• Can you reproduce this issue with the beta channel? TBD
• Can you reproduce this issue with the nightly channel? TBD

Other Additional Information:

• Does the issue resolve itself when disabling Brave Shields? TBD
• Does the issue resolve itself when disabling Brave Rewards? TBD
• Is the issue reproducible on the latest version of Chrome? N/A

Miscellaneous Information:

Desktop is currently set to Sync: Bookmarks, History, Open Tabs, and Addresses, Phone Numbers, and more.
Android is currently set to Sync: Bookmarks, History, and Open Tabs (No option presented for Addresses, Phone Numbers, and more on Android.

[KB3168]

is the same with version 1.16.68

[mattgphoto]

Just to get an idea, how actively are you guys looking into this one? Just want to set my expectations correctly. :-)

[KB3168]

I have tried three times in the past two weeks

[AlexeyBarabash]

Confirming I could do that with Chrome, but cannot do with Brave.

[karthikkasturi]

Any update on a timeline for a fix for this? I am facing the same issue with my OnePlus 7T.

[jazari-akuna]

Same issue here Xiaomi phone

[ThePastPlayer]

Same issue here too

[shashank68]

Confirming the issue.

[Haagimus]

Also having this issue and awaiting outcome.

[wsolorza]

bump

[conorseed]

Confirming the issue - Huawei P30 and Brave Version 1.20.110

[jason3w]

same with pixel 4xl.

[bsclifton]

cc: @anthonypkeane @rebron for triage

[ramboozer]

Still not working, I cannot do anything sync wise. I can not even send URL from Phone to PC or vice versa...says Please add device to sync chain (Which it is, with the sync everything option enabled)

[jparthum]

Same problem here.
V1.22.70

[btlechowski]

Verification passed on

Brave	1.25.18 Chromium: 90.0.4430.72 (Official Build) nightly (64-bit)
Revision	b6172ef8d07ef486489a4b11b66b2eaeed50d132-refs/branch-heads/4430@{#1233}
OS	Ubuntu 18.04 LTS

Verified test plan from brave/brave-core#8454

---

Verification passed on

Brave | 1.25.57 Chromium: 90.0.4430.93 (Official Build) beta (64-bit)
-- | --
Revision | 4df112c29cfe9a2c69b14195c0275faed4e997a7-refs/branch-heads/4430@{#1348}
OS | Windows 10 OS Version 2004 (Build 19041.985)

• Verified test plan from Disable Make a Call From option brave-core#8454

---

Verified passed with

Brave | 1.25.60 Chromium: 90.0.4430.212 (Official Build) beta (x86_64)
-- | --
Revision | e3cd97fc771b893b7fd1879196d1215b622c2bed-refs/branch-heads/4430@{#1429}
OS | macOS Version 10.15.7 (Build 19H1030)

Verified test plan from brave/brave-core#8454 (comment)

Reproduced the issue using 1.25.85. Confirmed no such dialog on 1.25.60.

1.25.85	1.25.60

[srirambv]

Verification passed on OnePlus 6T with Android 10 running 1.25.51 x64 Beta build

• Verified app switcher is shown when clicking on a call to number
  

---

Verification passed on Samsung Tab A with Android 10 running 1.25.51 x64 Beta Build

• Verified switches to Phone app when clicked on a call to number

[eexit]

Hello,

This is still broken on v1.46.144 using right click "Call from {device name}". What is the solution for this?

Thanks!

[suuuunto]

Also not working for me
Version 1.46.144 Chromium: 108.0.5359.128 (Official Build) (64-bit)
Pixel 5a

[mrodus]

Still broken as of 1.48.171