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Shawn K. Hall edited this page Mar 8, 2024 · 1 revision

If you've gone through the docs on the wiki and are still having problems you might need to get support with a new application profile. Application profiles can be stored and shared as XML. Ketarin makes it easy to export your current profile by selecting it from the main Ketarin window and pressing CTRL+C. This will copy the complete XML for the selected application profile to your clipboard. Then go to your post in the forum, create a code block (<>), and paste (CTRL+V) the XML into the code block. Be sure to explain what troubleshooting you've attempted and what you expect.

Someone from the forum can then copy the raw XML content to their clipboard and then paste (CTRL+V) it directly into their Ketarin in order to import it so the can help you troubleshoot.

Info Note: CTRL+C also allows you to copy multiple application profiles at the same time. This is great for backing up versioned instances before you do something that might break it. :)

Info Note: CTRL+SHIFT+C allows you to copy the column-styled view for the selected items to your clipboard. By default this will include the Application name, Last updated date, Progress, Target, and Category, but with custom columns you can add your custom variables (such as Version (as {version}), Status, Changelog, Monitor (as {property:VariableChangeIndicator}), Filetype (as {file:ext}), FileHippo (as {property:FileHippoId}) and Platform) to the column list as well. Some of these would need to be collected within your application profiles to appear in the column list.

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