-
Notifications
You must be signed in to change notification settings - Fork 32
/
DM_ivr.php
291 lines (286 loc) · 18.5 KB
/
DM_ivr.php
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
<?php
define('APPID', 'lmxcc');
set_time_limit(60);
session_start();
date_default_timezone_set('Asia/Shanghai');
header("Content-type: text/html; charset=utf-8");
$phpFileUploadErrors = array(
0 => '文件上传成功!',
1 => '上传的文件超过了 php.ini 中 upload_max_filesize 选项限制的值。',
2 => '上传文件的大小超过了 HTML 表单中 MAX_FILE_SIZE 选项指定的值。 ',
3 => '文件只有部分被上传。 ',
4 => '没有文件被上传。',
6 => '找不到临时文件夹。',
7 => '文件写入失败。',
8 => '一个PHP的扩展库终止了文件上传操作。',
);
if (empty($_SESSION['domainid']))
die("没有登录!请先登录系统!");
$DIR = strstr(PHP_OS, 'WIN') ? str_replace( array('\\\\','\\') , '/', __DIR__ ) : __DIR__ ;
include_once 'DM_db.php';
$adm_level = is_adm();
function xmlentities($string){ //不允许 < > " 三种符号
$value = str_replace(array("<",">",'"'),'_', $string);
return $value;
}
$id = $_SESSION['domainid'];
$showinfo = '<span class="smallred smallsize-font"> 设定并启用IVR后,所有呼入均被自动接入IVR!IVR不设定操作提示语音或菜单是不能生效的!</span><br/>';
if ($id){
$result = $mysqli->query("select ivr_config,domain_id,id from fs_domains where domain_id = '$id'");
$sql = "update fs_domains set ";
$sql_end = " where domain_id = '$id'";
}else{
die("错误ID");
}
$fail = 0;
if ($result)
$row = $result->fetch_array();
else
die("数据无效!");
if ($row['domain_id'] != $_SESSION['domainid']) //避免操作者数据异常动了其他人的数据
die("数据非法!不可操作!");
if ($adm_level >4 && !empty($_POST)){
$_POST['greet-long'] = $_POST['greet-short'] = $_POST['invalid-sound'] = $_POST['exit-sound'] = 0;
$file_changed = 0;
if (!empty($_FILES)){ //若数据可用,保存上传文件
if (!file_exists ( $DIR."/$_SESSION[domainid]"))
mkdir( $DIR."/$_SESSION[domainid]");
if (!empty($_FILES["greet-long"]["size"])){
$size= $_FILES["greet-long"]["size"];
$temp= $_FILES["greet-long"]["tmp_name"];
$error= $phpFileUploadErrors[$_FILES["greet-long"]["error"]];
$showinfo .= "IVR操作提示上传 $error <br/>";
if ($size<12000000 && $_FILES["greet-long"]["type"]=="audio/wav")
$re = move_uploaded_file($temp, $DIR."/$_SESSION[domainid]/greet_long.wav");
else $re = 0;
if ($re){
$_POST['greet-long'] = $DIR."/$_SESSION[domainid]/greet_long.wav";
$file_changed = 1;
}
}
if (!empty($_FILES["greet-short"]["size"])){
$size= $_FILES["greet-short"]["size"];
$temp= $_FILES["greet-short"]["tmp_name"];
$error= $phpFileUploadErrors[$_FILES["greet-short"]["error"]];
$showinfo .= "IVR输入提示上传 $error <br/>";
if ($size<12000000 && $_FILES["greet-short"]["type"]=="audio/wav")
$re = move_uploaded_file($temp, $DIR."/$_SESSION[domainid]/greet_short.wav");
else $re = 0;
if ($re){
$_POST['greet-short'] = $DIR."/$_SESSION[domainid]/greet_short.wav";
$file_changed = 1;
}
}
if (!empty($_FILES["invalid-sound"]["size"])){
$size= $_FILES["invalid-sound"]["size"];
$temp= $_FILES["invalid-sound"]["tmp_name"];
$error= $phpFileUploadErrors[$_FILES["invalid-sound"]["error"]];
$showinfo .= "IVR输入错误提示上传 $error <br/>";
if ($size<12000000 && $_FILES["invalid-sound"]["type"]=="audio/wav")
$re = move_uploaded_file($temp, $DIR."/$_SESSION[domainid]/invalid_sound.wav");
else $re = 0;
if ($re){
$_POST['invalid-sound'] = $DIR."/$_SESSION[domainid]/invalid_sound.wav";
$file_changed = 1;
}
}
if (!empty($_FILES["exit-sound"]["size"])){
$size= $_FILES["exit-sound"]["size"];
$temp= $_FILES["exit-sound"]["tmp_name"];
$error= $phpFileUploadErrors[$_FILES["exit-sound"]["error"]];
$showinfo .= "IVR退出提示上传 $error <br/>";
if ($size<12000000 && $_FILES["exit-sound"]["type"]=="audio/wav")
$re = move_uploaded_file($temp, $DIR."/$_SESSION[domainid]/exit_sound.wav");
else $re = 0;
if ($re){
$_POST['exit-sound'] = $DIR."/$_SESSION[domainid]/exit_sound.wav";
$file_changed = 1;
}
}
}
$ivr = $row['ivr_config'];
if ($ivr)
$ivr1 = json_decode($ivr,true);
if ($_POST['greet-long'] ===0)
$_POST['greet-long'] = $ivr1['greet-long'];
if ($_POST['greet-short'] ===0)
$_POST['greet-short'] = $ivr1['greet-short'];
if ($_POST['invalid-sound'] ===0)
$_POST['invalid-sound'] = $ivr1['invalid-sound'];
if ($_POST['exit-sound'] === 0)
$_POST['exit-sound'] = $ivr1['exit-sound'];
$menu = [];
if (is_array(@$_POST['menu'])){
foreach ($_POST['menu'] as $k=>$one){
if ($one['d'] != ''){
$one['d'] = xmlentities($one['d']);
if ($one['a'] == 'menu-play-sound'){
if (!empty($_FILES["menu$k"]["size"])){
$size= $_FILES["menu$k"]["size"];
$temp= $_FILES["menu$k"]["tmp_name"];
$error= $phpFileUploadErrors[$_FILES["menu$k"]["error"]];
$showinfo .= "IVR菜单语音上传 $error <br/>";
$tname = $DIR."/$_SESSION[domainid]/menu$k.wav";
if ($size<12000000 && $_FILES["menu$k"]["type"]=="audio/wav")
$re = move_uploaded_file($temp, $tname);
else $re = 0;
if ($re){
$one['p'] = $tname;
$file_changed = 1;
}else continue;
}else
$one['p'] = xmlentities($one['p']);
}elseif(isset($one['p']))
$one['p'] = xmlentities($one['p']);
$menu[] = $one;
}
}
if ($menu)
$_POST['menu'] = $menu;
}else $_POST['menu'] = [];
$ivr =['greet-long' =>xmlentities($_POST['greet-long']),'timeout' => intval($_POST['timeout']),'greet-short' => xmlentities($_POST['greet-short']),'max-timeouts' => intval($_POST['max-timeouts']),'invalid-sound' => xmlentities($_POST['invalid-sound']),'exit-sound' => xmlentities($_POST['exit-sound']),'digit-len' => $_POST['digit-len'], 'inter-digit-timeout' =>intval($_POST['inter-digit-timeout']),'confirm-key'=>$_POST['confirm-key'],'max-failures'=>intval($_POST['max-failures']),'menu'=>$_POST['menu']];
$ivr1 = $ivr;
$ivr = json_encode($ivr);
$dmold = crc32($ivr.$file_changed);
$ivr = $mysqli->real_escape_string($ivr);
$sql .= "`last_date`=now(),`ivr_config`='$ivr'";
$gwold= "";
}else{
$ivr = @$row['ivr_config'];
$dmold = crc32($ivr."0");
$ivr1= false;
if ($ivr)
$ivr1 = json_decode($ivr,true);
if (!is_array($ivr1))
$ivr1 =['greet-long' =>'','timeout' => '30000','greet-short' => 'ivr/ivr-enter_ext.wav','max-timeouts' => '','invalid-sound' => 'ivr/ivr-please_check_number_try_again.wav', 'exit-sound' => 'voicemail/vm-goodbye.wav','digit-len' =>4, 'inter-digit-timeout' =>3000,'confirm-key'=>'','max-failures'=>3];
$menu = isset($ivr1['menu'])?$ivr1['menu']:[];
$gwold = "<input type=\"hidden\" name=\"dmold\" value=\"$dmold\">";
}
$domain_id = $row['domain_id'];
$menuHtml = $maDefault = "";
$menucount = count($menu);
if ($menu){
foreach ($menu as $k =>$one){
$k++;
if ( $one['a'] =='menu-play-sound' ){
if (empty($one['p']))
continue;
$pos = strpos($one['p'], "/$domain_id/");
if ($pos)
$msound = "<button type='button' onclick='$(\"#win\").css(\"display\",\"block\");$(\"#title\").html(\"IVR菜单语音\");$(\"#player\").attr(\"src\",\"".substr($one['p'], $pos+1)."\");'> 【已上传,试听】 </button>";
else
$msound = "<span class=bgblue>【当前默认】</span>";
$input = " 按键: <input name='menu[$k][d]' oninput ='limitnum(this)' value='$one[d]' style='width:30px;'> 播放的声音上传: <input name='menu$k' type='file' class='fileInput' accept='audio/wav'> <span class='smallgray smallsize-font'> 按下相应键值后即播放所设定的声音</span><input type='hidden' value='$one[p]' name='menu[$k][p]'> $msound";
}elseif ($one['a']=='menu-exec-app'){
if (empty($one['p']))
continue;
$input = " 按键: <input name='menu[$k][d]' value='$one[d]' oninput ='limitnum(this)' style='width:30px;'> 转分机: <input name='menu[$k][p]' oninput ='limitnum(this)' value='$one[p]'> <span class='smallgray smallsize-font'> 按下相应键值后跳转设定分机,对应固定分机!</span>";
}elseif ( $one['a'] =='menu-exec-app1' )
$input = " 分机号码长度: <input name='menu[$k][d]' oninput ='limitnum(this)' value='$one[d]' style='width:30px;'> <span class='smallgray smallsize-font'> 填写分机号码的长度,如输入4,表示连续输入4位分机号后即跳转此分机!</span>";
elseif ( $one['a'] =='menu-exec-app2' )
$input = " 按键: <input name='menu[$k][d]' value='$one[d]' oninput ='limitnum(this)' style='width:30px;'> <span class='smallgray smallsize-font'> 按下相应键值后跳转到坐席队列,由坐席按队列顺序自动接听!</span>";
else $input = " 按键: <input name='menu[$k][d]' oninput ='limitnum(this)' style='width:30px;' value='$one[d]'>";
$menuHtml .="<p class='pcenter'><select name='menu[$k][a]' id='s$k' onchange='changeinput(\"$k\")'><option value='menu-exec-app'>指定分机</option><option value='menu-exec-app1'>拨分机号</option><option value='menu-exec-app2'>坐席自动</option><option value='menu-play-sound'>播放声音</option><option value='menu-top'>回主菜单</option><option value='menu-exit'>退出菜单</option></select><span id='p$k'> $input </span><span onclick='remove(this)' style='cursor:pointer;' title='删除'>⊗</span></p>";
$maDefault .= "\$(\"#s$k option[value=$one[a]]\").attr(\"selected\", \"selected\");";
}
}
if (!empty($ivr1['greet-long'])){
$pos = strpos($ivr1['greet-long'], "/$domain_id/");
if ($pos)
$greetlongsound = "<button type='button' onclick='$(\"#win\").css(\"display\",\"block\");$(\"#title\").html(\"IVR欢迎提示\");$(\"#player\").attr(\"src\",\"".substr($ivr1['greet-long'], $pos+1)."\");'> 【已上传,试听】 </button>";
else
$greetlongsound = "<span class=bgblue>【当前默认】</span>";
}else
$greetlongsound = "<span class=bggray>【未设置】</span>";
if (!empty($ivr1['greet-short'])){
$pos = strpos($ivr1['greet-short'], "/$domain_id/");
if ($pos)
$greetshortsound = "<button type='button' onclick='$(\"#win\").css(\"display\",\"block\");$(\"#title\").html(\"待输入提示语音\");$(\"#player\").attr(\"src\",\"".substr($ivr1['greet-short'], $pos+1)."\");'> 【已上传,试听】 </button>";
else
$greetshortsound = "<span class=bgblue>【当前默认】</span>";
}else
$greetshortsound = "<span class=bggray>【未设置】</span>";
if (!empty($ivr1['invalid-sound'])){
$pos = strpos($ivr1['invalid-sound'], "/$domain_id/");
if ($pos)
$invalidsound = "<button type='button' onclick='$(\"#win\").css(\"display\",\"block\");$(\"#title\").html(\"输入错误语音\");$(\"#player\").attr(\"src\",\"".substr($ivr1['invalid-sound'], $pos+1)."\");'> 【已上传,试听】 </button>";
else
$invalidsound = "<span class=bgblue>【当前默认】</span>";
}else
$invalidsound = "<span class=bggray>【未设置】</span>";
if (!empty($ivr1['exit-sound'])){
$pos = strpos($ivr1['exit-sound'], "/$domain_id/");
if ($pos)
$exitsound = "<button type='button' onclick='$(\"#win\").css(\"display\",\"block\");$(\"#title\").html(\"退出语音\");$(\"#player\").attr(\"src\",\"".substr($ivr1['exit-sound'], $pos+1)."\");'> 【已上传,试听】 </button>";
else
$exitsound = "<span class=bgblue>【当前默认】</span>";
}else
$exitsound = "<span class=bggray>【未设置】</span>";
$c_key = empty($ivr1['confirm-key'])?"#":$ivr1['confirm-key'];
$html = <<<HTML
<script>var num=$menucount;</script>
<tr class='bg2'><td style='line-height:25pt;'> 操作提示语音: $greetlongsound <input name='greet-long' type='file' class='fileInput' accept='audio/wav' onchange='soundchange("greetlong");'/> <span id='greetlonglab' class='bgred'></span> ,<br/>
若在 <input id="timeout" name="timeout" value="{$ivr1['timeout']}" class="inputline1" size=1 oninput = "value=value.replace(/[^\d]/g,'')"/>毫秒内未输入,播放待输入提示语音: $greetshortsound <input name='greet-short' type='file' class='fileInput' accept='audio/wav' onchange='soundchange("greetshort");'/> <span id='greetshortlab' class='bgred'></span>,若未输入,系统再播放 <input id="max-timeouts" name="max-timeouts" value="{$ivr1['max-timeouts']}" class="inputline1" style="width:15px;" oninput = "value=value.replace(/[^\d]/g,'')"/> -1次待输入提示后退出;<br/>
若输入错误,系统播放输入错误语音: $invalidsound <input name='invalid-sound' type='file' class='fileInput' accept='audio/wav' onchange='soundchange("invalidsound");'/> <span id='invalidsoundlab' class='bgred'></span>,<br/>
最多允许输入错误 <input id="max-failures" name="max-failures" value="{$ivr1['max-failures']}" class="inputline1" size=1 oninput = "value=value.replace(/[^\d]/g,'')"/> 次;菜单最长{$ivr1['digit-len']}位数字<input type="hidden" name="digit-len" value="{$ivr1['digit-len']}">,等待输入超时 <input id="inter-digit-timeout" name="inter-digit-timeout" value="{$ivr1['inter-digit-timeout']}" class="inputline1" size=1 oninput = "value=value.replace(/[^\d]/g,'')"/>毫秒 ,按 $c_key <input type="hidden" name="confirm-key" value="{$ivr1['confirm-key']}">键结束 ,结束语音: $exitsound <input name='exit-sound' type='file' class='fileInput' accept='audio/wav' onchange='soundchange("exit");'/> <span id='exitlab' class='bgred'></span><p class=pcenter> ->>>> <input type='button' value='点这添加菜单项' onclick='add(num)'><<<<- <span class="smallgray smallsize-font" style="line-height:14pt;"> 按键是数值如 1、5、23 </span></p><span id='menu_area'>$menuHtml</span></td></tr>
<script type="text/javascript">
$maDefault
//添加一行<tr>
function add() {
num++;
var content = "<p class='pcenter'>";
content += "<select id='s"+num+"' name='menu["+num+"][a]' onchange='changeinput(\""+num+"\")'><option value='menu-exec-app'>指定分机</option><option value='menu-exec-app1'>拨分机号</option><option value='menu-exec-app2'>坐席自动</option><option value='menu-play-sound'>播放声音</option><option value='menu-top'>回主菜单</option><option value='menu-exit'>退出菜单</option></select><span id='p"+num+"'> 按键: <input name='menu["+num+"][d]' oninput ='limitnum(this)' style='width:30px;'> 转分机: <input name='menu["+num+"][p]' oninput ='limitnum(this)'> <span class='smallgray smallsize-font'> 按下相应键值后跳转设定的分机,对应固定分机!</span></span> <span onclick='remove(this)' style='cursor:pointer;' title='删除'>⊗</span>";
content +="</p>"
$("#menu_area").append(content);
}
//删除当前行
function remove(obj) {
$(obj).parent().remove();
}
function changeinput(sid) {
getv = $('#s'+sid).val();
if ( getv =='menu-play-sound' )
$('#p'+sid).html(" 按键: <input name='menu["+sid+"][d]' oninput ='limitnum(this)' style='width:30px;'> 播放的声音上传: <input name='menu"+sid+"' type='file' class='fileInput' accept='audio/wav'> <span class='smallgray smallsize-font'> 按下相应键值后即播放所设定的声音</span>");
else
if (getv =='menu-exec-app')
$('#p'+sid).html(" 按键: <input name='menu["+sid+"][d]' oninput ='limitnum(this)' style='width:30px;'> 转分机: <input name='menu["+sid+"][p]' oninput ='limitnum(this)'> <span class='smallgray smallsize-font'> 按下相应键值后跳转设定分机,对应固定分机!</span>");
else
if ( getv =='menu-exec-app1' )
$('#p'+sid).html(" 分机号码长度: <input name='menu["+sid+"][d]' oninput ='limitnum(this)' style='width:30px;'> <span class='smallgray smallsize-font'> 填写分机号码的长度,如输入4,表示连续输入4位分机号后即跳转此分机!</span>");
else
if (getv =='menu-exec-app2')
$('#p'+sid).html(" 按键: <input name='menu["+sid+"][d]' oninput ='limitnum(this)' style='width:30px;'> <span class='smallgray smallsize-font'> 按下相应键值后跳转到坐席队列,由坐席按队列顺序自动接听!</span>");
else
$('#p'+sid).html(" 按键: <input name='menu["+sid+"][d]' oninput ='limitnum(this)' style='width:30px;'>");
}
function limitnum(a){
a.value=a.value.replace(/[^\\d]/g,'');
}
</script>
HTML;
if ($adm_level>4)
$submitbutton = " <input type=\"submit\" value=\"确认提交\" style=\"width:100px;height:35px;\"/> <input type='button' onclick=\"this.value='连接中,请等待反馈...';$(this).attr('disabled','true');en80($row[id],'$row[domain_id]')\" value='IVR更新部署'/>";
else
$submitbutton = "";
if ($adm_level>4 && !empty($_POST)){
$submitbutton = ' <p style="float:left"> <a href="?editDomain='.$id.'">刷新页面</a> <input type="button" onclick="this.value=\'连接中,请等待反馈...\';$(this).attr(\'disabled\',\'true\');en80('.$row['id'].',\''.$row['domain_id'].'\')" value="IVR更新部署"/></p>';
$sql .= $sql_end;
$result = false;
if ($dmold ==$_POST['dmold']){
$showinfo .= "<span class='bgblue'>未修改数据不会提交更新!</span><br/>";
}elseif (!$fail)
$result = $mysqli->query($sql);
if ($result)
$showinfo .= "<span class='bggreen'>操作成功!</span>";
else
$showinfo .= "<span class='bgred'>操作失败!{$mysqli->error}</span>";
}
echo <<<HTML
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"><head>
<meta http-equiv="Content-Type content=text/html;charset=utf-8"/>
<link rel="stylesheet" type="text/css" href="css/main.css"/><script type="text/javascript" src="css/jquery.js"></script>
<script> function soundchange(which) { $("#"+which+"lab").text('已选择文件!');};
function en80(sid,lab){ $.post( "DM_domain_func.php", { yid: sid, en0: "80", en1: lab}) .done(function( data ) { alert( "IVR应用部署 " + data);$('#info'+sid).html(data+'<br/>');});}
</script></head><body><div id="win" style="display:none;"><h2 id="tt"><span id="close" onclick="$('#win').css('display','none')" style="pading:5px;"> × </span></h2><p id="title" class="act2"></p><audio id="player" controls="controls" src="">你的浏览器不支持audio标签。</audio></div><form enctype="multipart/form-data" method="post" id="formarea"><p class="pcenter" style="font-size:18pt;">IVR菜单 <a style='font-size:10pt;' href='DM_cp.php'>» 基础概要</a> <a style='font-size:10pt;' href='DM_callcenter.php'>» 呼叫中心</a></p><table class="tablegreen" width="1200" align="center"><tr class='bg1'><th><span id='info$row[id]' style='font-size:9pt;color:red;'></span>$showinfo </th></tr>$html<tr class='bg1'><td align=center>$gwold $submitbutton</td></tr></table></form></body></html>
HTML;