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an error occured while setting up the phone #300

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6 tasks
aniruddha16108 opened this issue Dec 8, 2022 · 5 comments
Open
6 tasks

an error occured while setting up the phone #300

aniruddha16108 opened this issue Dec 8, 2022 · 5 comments
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bug Something isn't working

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@aniruddha16108
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Prerequisites

If the following boxes are not ALL checked, your issue is likely to be closed.

  • Using yarn
  • Using node 16.x
  • Using an up-to-date master branch
  • Using latest version of devtools. See wiki for howto update
  • For issue in production release, devtools output of DEBUG_PROD=true yarn build && yarn start
  • Tried solutions mentioned in #400

Describe the bug
A clear and concise description of what the bug is.

Expected behaviour
If you're describing a bug, tell us what should happen.
If you're suggesting a change/improvement, tell us how it should work.

Current Behavior
If describing a bug, tell us what happens instead of the expected behaviour.
If suggesting a change/improvement, explain the difference between current behaviour.

Possible Solution

Not obligatory, but suggest a fix/reason for the bug or ideas how to implement the addition or change.

Steps to Reproduce (for bugs)
Provide a link to a live example or an unambiguous set of steps to reproduce this bug. Include code to reproduce, if relevant

Context
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Did you make any changes to the codes after cloning it?
Providing context helps us come up with a solution that is most useful in the real world.

Your Environment
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  • Node version :
  • Version or Branch used :
  • Operating System and version [e.g. macOS 10.14 mojave]:
  • App Version [e.g. OpenMTP-v1.0]:
  • Link to your project :

Attachments
Include if relevant,

  1. Open your Terminal and run the following code:
zip -r -X ~/Desktop/OpenMTP-log.zip "$HOME/Library/Application Support/io.ganeshrvel.openmtp/logs/"
  1. Attach the file OpenMTP-log.zip found in your Desktop folder here.

Or

  1. Open the App,
  2. Click on Help > Report Bugs.
  3. Generate and send us the bugs report.

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@aniruddha16108 aniruddha16108 added the bug Something isn't working label Dec 8, 2022
@parthlawate
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Here are last few logs from the log file for this issue.

Device Pixel 2 XL , Android 11

=============================================================

App Name: OpenMTP
App Version: 3.2.0
UUID: dad15f397711ef05188a5ef77fc9bc940c63ca7dd1ee95d5c7040742a29bda7e

MTP Mode: kalam
Date Time: 2022-Dec-14 23:40:31 (1671041431864)
OS type: Darwin / OS Platform: darwin / OS Release: 22.1.0
Error: Error title: processKalamMtpBuffer
Error body:
MTP buffer o/p logging;
MTP Mode: kalam
Raw error: opening after reset: LIBUSB_ERROR_NO_DEVICE
Processed error: An error occured while setting up the Phone
Error type: ErrorDeviceSetup

=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.0
UUID: dad15f397711ef05188a5ef77fc9bc940c63ca7dd1ee95d5c7040742a29bda7e

MTP Mode: kalam
Date Time: 2022-Dec-14 23:40:31 (1671041431882)
OS type: Darwin / OS Platform: darwin / OS Release: 22.1.0
Error: Error title: churnMtpBuffer.mtpError
Error body:
An error occured while setting up the Phone

=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.0
UUID: dad15f397711ef05188a5ef77fc9bc940c63ca7dd1ee95d5c7040742a29bda7e

MTP Mode: kalam
Date Time: 2022-Dec-14 23:40:31 (1671041431885)
OS type: Darwin / OS Platform: darwin / OS Release: 22.1.0
Error: Error title: churnMtpBuffer.error
Error body:
opening after reset: LIBUSB_ERROR_NO_DEVICE

=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.0
UUID: dad15f397711ef05188a5ef77fc9bc940c63ca7dd1ee95d5c7040742a29bda7e

MTP Mode: kalam
Date Time: 2022-Dec-14 23:40:31 (1671041431887)
OS type: Darwin / OS Platform: darwin / OS Release: 22.1.0
Error: Error title: churnMtpBuffer.stderr
Error body:
ErrorDeviceSetup

=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.0
UUID: dad15f397711ef05188a5ef77fc9bc940c63ca7dd1ee95d5c7040742a29bda7e

MTP Mode: kalam
Date Time: 2022-Dec-14 23:40:31 (1671041431898)
OS type: Darwin / OS Platform: darwin / OS Release: 22.1.0
Error: Error title: processKalamMtpBuffer
Error body:
MTP buffer o/p logging;
MTP Mode: kalam
Raw error: opening after reset: LIBUSB_ERROR_NO_DEVICE
Processed error: An error occured while setting up the Phone
Error type: ErrorDeviceSetup

=============================================================

@ralf-ms
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ralf-ms commented Jan 20, 2023

Same Problems here ("error setting up the phone"), with Samsung Tab S8 and Pixel 7 Pro (both Android 13):

App Name: OpenMTP
App Version: 3.2.1
UUID: 0f7339db67be8d3fbb1ef74889a8ede60fcf291ff4a28508eb9af33d8eed7d74

MTP Mode: kalam
Date Time: 2023-Jan-20 13:18:11 (1674217091631)
OS type: Darwin / OS Platform: darwin / OS Release: 22.3.0
Error: Error title: churnMtpBuffer.mtpError
Error body:
An error occured while setting up the Phone

Mac rebooted, GoogleDrive or DropBox not running.
BTW: Using OpenMTP on a Garmin Watch works every time, without any issues.

@renatgalimov
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I have a similar problem:

App Name: OpenMTP
App Version: 3.2.10
UUID: a820e7c95cef957d1cdd584a389a28968b739f724fb06c4576a1a08fc1c5e1c3

MTP Mode: kalam
Date Time: 2023-May-13 22:17:55 (1684005475290)
OS type: Darwin / OS Platform: darwin / OS Release: 22.4.0
Error: Error title: churnMtpBuffer.error
Error body: 
OpenSession after reset: LIBUSB_ERROR_NOT_FOUND

=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.10
UUID: a820e7c95cef957d1cdd584a389a28968b739f724fb06c4576a1a08fc1c5e1c3

MTP Mode: kalam
Date Time: 2023-May-13 22:18:00 (1684005480081)
OS type: Darwin / OS Platform: darwin / OS Release: 22.4.0
Error: Error title: processKalamMtpBuffer
Error body: 
MTP buffer o/p logging;
MTP Mode: kalam
Raw error: opening after reset: LIBUSB_ERROR_NO_DEVICE
Processed error: An error occured while setting up the Phone
Error type: ErrorDeviceSetup

=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.10
UUID: a820e7c95cef957d1cdd584a389a28968b739f724fb06c4576a1a08fc1c5e1c3

MTP Mode: kalam
Date Time: 2023-May-13 22:18:00 (1684005480083)
OS type: Darwin / OS Platform: darwin / OS Release: 22.4.0
Error: Error title: processKalamMtpBuffer
Error body: 
MTP buffer o/p logging;
MTP Mode: kalam
Raw error: opening after reset: LIBUSB_ERROR_NO_DEVICE
Processed error: An error occured while setting up the Phone
Error type: ErrorDeviceSetup

=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.10
UUID: a820e7c95cef957d1cdd584a389a28968b739f724fb06c4576a1a08fc1c5e1c3

MTP Mode: kalam
Date Time: 2023-May-13 22:18:00 (1684005480090)
OS type: Darwin / OS Platform: darwin / OS Release: 22.4.0
Error: Error title: churnMtpBuffer.stderr
Error body: 
ErrorDeviceSetup

=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.10
UUID: a820e7c95cef957d1cdd584a389a28968b739f724fb06c4576a1a08fc1c5e1c3

MTP Mode: kalam
Date Time: 2023-May-13 22:18:00 (1684005480090)
OS type: Darwin / OS Platform: darwin / OS Release: 22.4.0
Error: Error title: churnMtpBuffer.error
Error body: 
opening after reset: LIBUSB_ERROR_NO_DEVICE

=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.10
UUID: a820e7c95cef957d1cdd584a389a28968b739f724fb06c4576a1a08fc1c5e1c3

MTP Mode: kalam
Date Time: 2023-May-13 22:18:00 (1684005480091)
OS type: Darwin / OS Platform: darwin / OS Release: 22.4.0
Error: Error title: churnMtpBuffer.mtpError
Error body: 
An error occured while setting up the Phone

=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.10
UUID: a820e7c95cef957d1cdd584a389a28968b739f724fb06c4576a1a08fc1c5e1c3

MTP Mode: kalam
Date Time: 2023-May-13 22:18:42 (1684005522760)
OS type: Darwin / OS Platform: darwin / OS Release: 22.4.0
Error: Error title: processKalamMtpBuffer
Error body: 
MTP buffer o/p logging;
MTP Mode: kalam
Raw error: 
Processed error: undefined
Error type: 2023/05/13 22:18:38 ======================================================
2023/05/13 22:18:38 start kalam debug log
2023/05/13 22:18:38 ------------------------------------------------------
2023/05/13 22:18:38 USB: Open, err: <nil>
2023/05/13 22:18:38 USB: ClaimInterface 0x0, err: LIBUSB_ERROR_ACCESS
2023/05/13 22:18:38 USB: interface: MTP
2023/05/13 22:18:38 MTP request OpenSession [1498631845]
send: 0x10 bytes with ep 0x1:
0000: 1000 0000 0100 0210 0000 0000 a54e 5359  .............NSY
2023/05/13 22:18:38 MTP sendreq failed: LIBUSB_ERROR_NOT_FOUND
2023/05/13 22:18:38 OpenSession failed: LIBUSB_ERROR_NOT_FOUND; attempting reset
2023/05/13 22:18:39 USB: Close, err: <nil>
2023/05/13 22:18:40 USB: Open, err: LIBUSB_ERROR_NO_DEVICE
2023/05/13 22:18:40 error initializing: opening after reset: LIBUSB_ERROR_NO_DEVICE
2023/05/13 22:18:40 
2023/05/13 22:18:40 end kalam debug log
2023/05/13 22:18:40 ======================================================


=============================================================

=============================================================

App Name: OpenMTP
App Version: 3.2.10
UUID: a820e7c95cef957d1cdd584a389a28968b739f724fb06c4576a1a08fc1c5e1c3

MTP Mode: kalam
Date Time: 2023-May-13 22:18:42 (1684005522761)
OS type: Darwin / OS Platform: darwin / OS Release: 22.4.0
Error: Error title: FileExplorerKalamDataSource.fetchDebugReport.stderr
Error body: 
2023/05/13 22:18:38 ======================================================
2023/05/13 22:18:38 start kalam debug log
2023/05/13 22:18:38 ------------------------------------------------------
2023/05/13 22:18:38 USB: Open, err: <nil>
2023/05/13 22:18:38 USB: ClaimInterface 0x0, err: LIBUSB_ERROR_ACCESS
2023/05/13 22:18:38 USB: interface: MTP
2023/05/13 22:18:38 MTP request OpenSession [1498631845]
send: 0x10 bytes with ep 0x1:
0000: 1000 0000 0100 0210 0000 0000 a54e 5359  .............NSY
2023/05/13 22:18:38 MTP sendreq failed: LIBUSB_ERROR_NOT_FOUND
2023/05/13 22:18:38 OpenSession failed: LIBUSB_ERROR_NOT_FOUND; attempting reset
2023/05/13 22:18:39 USB: Close, err: <nil>
2023/05/13 22:18:40 USB: Open, err: LIBUSB_ERROR_NO_DEVICE
2023/05/13 22:18:40 error initializing: opening after reset: LIBUSB_ERROR_NO_DEVICE
2023/05/13 22:18:40 
2023/05/13 22:18:40 end kalam debug log
2023/05/13 22:18:40 ======================================================

@CuriousLearner
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I'm facing the same issue with Pixel 7 Pro. @ganeshrvel Can you please have a look here?

Thanks!

@ganeshrvel
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Owner

Hi.

Please follow the steps on this page (#276) and check if it resolves your issue.

In my experience so far the steps in the page and in the comments below it solved majority of the connectivity problems.

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@ganeshrvel @parthlawate @CuriousLearner @renatgalimov @ralf-ms @aniruddha16108