diff --git a/src/content/docs/alerts/get-notified/muting-rules-suppress-notifications.mdx b/src/content/docs/alerts/get-notified/muting-rules-suppress-notifications.mdx index d1f62316384..28392140201 100644 --- a/src/content/docs/alerts/get-notified/muting-rules-suppress-notifications.mdx +++ b/src/content/docs/alerts/get-notified/muting-rules-suppress-notifications.mdx @@ -73,17 +73,18 @@ Rules can have one of the following statuses: Go to **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts > Muting rules**: You can create complex muting rules to target a small or large set of unwanted notifications. -## How to suppress notifications [#notify] +## Notification options for muting rules [#notify] -If a mute rule is active, for example, planned maintenance, you won't receive notifications when an incident is triggered. +When a muting rule is active, and an incident is opened, a user will not receive a notification. You can configure the behavior for notifications when a muting rule is inactive with the two settings below: -When the mute rule is no longer active, you've these options: +* **Notify**: If there’s an ongoing incident after the muting rule window ends, you will be notified. This works by closing the existing, muted incident, and if the threshold is still being violated, a new incident will open in a non-muted state, triggering a notification. We recommend keeping this default setting. -* **Close ongoing incidents**: This means that if an incident is triggered or still open right after the mute rule has expired or been disabled, you'll receive a notification. We recommend that you keep this default setting. +* **Suppress notification**: If there’s an ongoing incident after the muting rule window ends, you will not be notified. This works by leaving the existing, muted incident open past the muting rule window end timestamp. -* **Continue ongoing incidents**: This means that if an incident that started during a muting window continues after the muting rule becomes inactive, you will not be notified.