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docker: update to 1.50 and restart of the image removes all users but ncp from the db #1577

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svenb1234 opened this issue Sep 27, 2022 · 12 comments
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bug disruption Issues actively causing problems with existing installations docker has-updates

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@svenb1234
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PROBLEMS

After updating to 1.50 and restarting the docker image all users are gone from nextcloud. Not their data. But ncc user:list only lists ncp.

I will try to find out more details, but just in case somebody comes across the same issue, please add to this report.

Maybe related, when I go to my nextcloud server I see:
grafik

System information

NextCloudPi diagnostics

Nextcloud or one of the apps require upgrade - only a limited number of commands are available
You may use your browser or the occ upgrade command to do the upgrade
NextCloudPi version  v1.50.0
NextCloudPi image    NextCloudPi_docker_09-14-22
OS                   Debian GNU/Linux 11. 5.14.21-150400.24.21-default (x86_64)
automount            no
USB devices          sdc 
datadir              /data/nextcloud/data
data in SD           no
data filesystem      ext2/ext3
data disk usage      1.4T/3.6T
rootfs usage         17G/30G
swapfile             /dev/md3
dbdir                /data-ro/database
Nextcloud check      ok
Nextcloud version    24.0.5.1
HTTPD service        up
PHP service          up
MariaDB service      up
Redis service        up
HPB service          down
Postfix service      up
Internet check       ok
public IP            ***REMOVED SENSITIVE VALUE***
public IP            ***REMOVED SENSITIVE VALUE***
Port check 80        open (ipv4)
Port check 443       open (ipv4)
IP                   ***REMOVED SENSITIVE VALUE***
Gateway              172.17.0.1
Interface            eth0
certificates         ***REMOVED SENSITIVE VALUE***
NAT loopback         no
Uptime               1day

Nextcloud configuration

Nextcloud or one of the apps require upgrade - only a limited number of commands are available
You may use your browser or the occ upgrade command to do the upgrade
{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": {
            "0": "localhost",
            "7": "nextcloudpi",
            "5": "nextcloudpi.local",
            "8": "nextcloudpi.lan",
            "3": "***REMOVED SENSITIVE VALUE***",
            "11": "***REMOVED SENSITIVE VALUE***",
            "1": "172.17.0.3",
            "14": "28bc2cc17a1e",
            "20": "***REMOVED SENSITIVE VALUE***"
        },
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "24.0.5.1",
        "overwrite.cli.url": "https:\/\/yxc.selfhost.eu\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "tempdirectory": "\/data\/nextcloud\/data\/tmp",
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "preview_max_x": "2048",
        "preview_max_y": "2048",
        "jpeg_quality": "60",
        "overwriteprotocol": "https",
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "loglevel": 2,
        "theme": "",
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [],
        "mail_sendmailmode": "smtp",
        "mail_smtpsecure": "tls",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "logfile": "\/data\/nextcloud\/data\/nextcloud.log",
        "data-fingerprint": "6d16045196260119d51c489b1d93f13b"
    }
}

HTTPd logs

[Tue Sep 27 05:19:38.324592 2022] [proxy_fcgi:error] [pid 142:tid 140257550313216] (104)Connection reset by peer: [client 192.168.178.23:62244] AH01075: Error dispatching request to :4443: 
[Tue Sep 27 05:19:38.325044 2022] [proxy_fcgi:error] [pid 142:tid 140257583908608] [client 192.168.178.23:62238] AH01067: Failed to read FastCGI header
[Tue Sep 27 05:19:39.841451 2022] [proxy_fcgi:error] [pid 142:tid 140257558714112] [client 192.168.178.23:62238] AH01067: Failed to read FastCGI header
[Tue Sep 27 05:20:48.124901 2022] [mpm_event:notice] [pid 138:tid 140257759857984] AH00492: caught SIGWINCH, shutting down gracefully
[Tue Sep 27 05:20:48.152839 2022] [proxy_fcgi:error] [pid 142:tid 140257550313216] [client 192.168.178.23:62245] AH01067: Failed to read FastCGI header
[Tue Sep 27 05:20:48.152920 2022] [proxy_fcgi:error] [pid 142:tid 140257550313216] (104)Connection reset by peer: [client 192.168.178.23:62245] AH01075: Error dispatching request to :4443: 
[Tue Sep 27 05:20:48.645059 2022] [proxy_fcgi:error] [pid 142:tid 140257558714112] [client 192.168.178.23:62245] AH01067: Failed to read FastCGI header
[Tue Sep 27 05:20:48.645124 2022] [proxy_fcgi:error] [pid 142:tid 140257558714112] (104)Connection reset by peer: [client 192.168.178.23:62245] AH01075: Error dispatching request to :4443: 
[Tue Sep 27 05:20:53.762542 2022] [ssl:warn] [pid 137:tid 139875327003968] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Tue Sep 27 05:20:53.790284 2022] [ssl:warn] [pid 138:tid 139875327003968] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Tue Sep 27 05:20:53.796340 2022] [mpm_event:notice] [pid 138:tid 139875327003968] AH00489: Apache/2.4.54 (Debian) OpenSSL/1.1.1n configured -- resuming normal operations
[Tue Sep 27 05:20:53.796461 2022] [core:notice] [pid 138:tid 139875327003968] AH00094: Command line: '/usr/sbin/apache2'
[Tue Sep 27 05:21:17.451579 2022] [proxy_fcgi:error] [pid 144:tid 139875134260992] [client 192.168.178.23:62253] AH01067: Failed to read FastCGI header
[Tue Sep 27 05:21:17.451672 2022] [proxy_fcgi:error] [pid 144:tid 139875134260992] (104)Connection reset by peer: [client 192.168.178.23:62253] AH01075: Error dispatching request to :4443: 
[Tue Sep 27 05:21:18.522766 2022] [proxy_fcgi:error] [pid 144:tid 139875125860096] [client 192.168.178.23:62253] AH01067: Failed to read FastCGI header
[Tue Sep 27 05:21:18.522857 2022] [proxy_fcgi:error] [pid 144:tid 139875125860096] (104)Connection reset by peer: [client 192.168.178.23:62253] AH01075: Error dispatching request to :4443: 
[Tue Sep 27 05:26:40.950249 2022] [proxy_fcgi:error] [pid 144:tid 139875134260992] [client 192.168.178.23:62253] AH01067: Failed to read FastCGI header
[Tue Sep 27 05:26:40.950354 2022] [proxy_fcgi:error] [pid 144:tid 139875134260992] (104)Connection reset by peer: [client 192.168.178.23:62253] AH01075: Error dispatching request to :4443: 
[Tue Sep 27 05:37:36.917935 2022] [proxy_fcgi:error] [pid 144:tid 139875134260992] [client 192.168.178.23:62266] AH01067: Failed to read FastCGI header
[Tue Sep 27 05:37:36.918025 2022] [proxy_fcgi:error] [pid 144:tid 139875134260992] (104)Connection reset by peer: [client 192.168.178.23:62266] AH01075: Error dispatching request to :4443: 

Database logs

tail: cannot open '/var/log/mysql/*.log' for reading: No such file or directory

Nextcloud logs

{"reqId":"YzKEM6bwiLY7z7isARAeGwAADgE","level":3,"time":"2022-09-27T05:03:47+00:00","remoteAddr":"93.132.152.129","user":"--","app":"core","method":"PROPFIND","url":"/remote.php/dav/calendars/sven/persnlich/","message":"WRONGPASS invalid username-password pair","userAgent":"DAVx5/4.2.3.2-ose (2022/08/31; dav4jvm; okhttp/4.10.0) Android/7.1.2","version":"24.0.5.1","exception":{"Exception":"RedisException","Message":"WRONGPASS invalid username-password pair","Code":0,"Trace":[{"file":"/data/nextcloud/lib/private/RedisFactory.php","line":143,"function":"auth","class":"Redis","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/data/nextcloud/lib/private/RedisFactory.php","line":178,"function":"create","class":"OC\\RedisFactory","type":"->"},{"file":"/data/nextcloud/lib/private/Memcache/Redis.php","line":43,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/data/nextcloud/lib/private/Memcache/Factory.php","line":118,"function":"__construct","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/data/nextcloud/lib/private/Server.php","line":1106,"function":"createLocking","class":"OC\\Memcache\\Factory","type":"->"},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":162,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/data/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":122,"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":129,"function":"offsetGet","class":"Pimple\\Container","type":"->"},{"file":"/data/nextcloud/lib/private/ServerContainer.php","line":136,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":57,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/data/nextcloud/lib/private/Server.php","line":2082,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/data/nextcloud/lib/private/Files/View.php","line":122,"function":"getLockingProvider","class":"OC\\Server","type":"->"},{"file":"/data/nextcloud/lib/private/Server.php","line":454,"function":"__construct","class":"OC\\Files\\View","type":"->"},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":162,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/data/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":122,"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":129,"function":"offsetGet","class":"Pimple\\Container","type":"->"},{"file":"/data/nextcloud/lib/private/ServerContainer.php","line":136,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":57,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/data/nextcloud/lib/private/Server.php","line":1445,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/data/nextcloud/lib/base.php","line":602,"function":"boot","class":"OC\\Server","type":"->"},{"file":"/data/nextcloud/lib/base.php","line":1111,"function":"init","class":"OC","type":"::"},{"file":"/data/nextcloud/remote.php","line":114,"args":["/data/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/data/nextcloud/lib/private/RedisFactory.php","Line":143,"CustomMessage":"--"}}
{"reqId":"YzKEM6bwiLY7z7isARAeGwAADgE","level":3,"time":"2022-09-27T05:03:47+00:00","remoteAddr":"93.132.152.129","user":"--","app":"core","method":"PROPFIND","url":"/remote.php/dav/calendars/sven/persnlich/","message":"NOAUTH Authentication required.","userAgent":"DAVx5/4.2.3.2-ose (2022/08/31; dav4jvm; okhttp/4.10.0) Android/7.1.2","version":"24.0.5.1","exception":{"Exception":"RedisException","Message":"NOAUTH Authentication required.","Code":0,"Trace":[{"file":"/data/nextcloud/lib/private/Memcache/Redis.php","line":48,"function":"get","class":"Redis","type":"->"},{"file":"/data/nextcloud/lib/private/App/InfoParser.php","line":58,"function":"get","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/data/nextcloud/lib/private/App/AppManager.php","line":506,"function":"parse","class":"OC\\App\\InfoParser","type":"->"},{"file":"/data/nextcloud/lib/private/App/AppManager.php","line":521,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->"},{"file":"/data/nextcloud/lib/private/legacy/OC_App.php","line":568,"function":"getAppVersion","class":"OC\\App\\AppManager","type":"->"},{"file":"/data/nextcloud/lib/private/legacy/OC_App.php","line":891,"function":"getAppVersion","class":"OC_App","type":"::"},{"file":"/data/nextcloud/lib/private/legacy/OC_Util.php","line":1225,"function":"shouldUpgrade","class":"OC_App","type":"::"},{"file":"/data/nextcloud/lib/public/Util.php","line":579,"function":"needUpgrade","class":"OC_Util","type":"::"},{"file":"/data/nextcloud/lib/private/legacy/OC_Template.php","line":116,"function":"needUpgrade","class":"OCP\\Util","type":"::"},{"file":"/data/nextcloud/lib/private/legacy/OC_Template.php","line":78,"function":"initTemplateEngine","class":"OC_Template","type":"::"},{"file":"/data/nextcloud/lib/private/legacy/OC_Template.php","line":324,"function":"__construct","class":"OC_Template","type":"->"},{"file":"/data/nextcloud/remote.php","line":86,"function":"printExceptionErrorPage","class":"OC_Template","type":"::"},{"file":"/data/nextcloud/remote.php","line":168,"function":"handleException"}],"File":"/data/nextcloud/lib/private/Memcache/Redis.php","Line":48,"CustomMessage":"--"}}
{"reqId":"YzKENqbwiLY7z7isARAeJgAAEwM","level":3,"time":"2022-09-27T05:03:50+00:00","remoteAddr":"93.132.152.129","user":"--","app":"remote","method":"PROPFIND","url":"/remote.php/dav/files/sven/Dokumente/E","message":"WRONGPASS invalid username-password pair","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:105.0) Gecko/20100101 Firefox/105.0","version":"24.0.5.1","exception":{"Exception":"RedisException","Message":"WRONGPASS invalid username-password pair","Code":0,"Trace":[{"file":"/data/nextcloud/lib/private/RedisFactory.php","line":143,"function":"auth","class":"Redis","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/data/nextcloud/lib/private/RedisFactory.php","line":178,"function":"create","class":"OC\\RedisFactory","type":"->"},{"file":"/data/nextcloud/lib/private/Memcache/Redis.php","line":43,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/data/nextcloud/lib/private/Memcache/Factory.php","line":118,"function":"__construct","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/data/nextcloud/lib/private/Server.php","line":1106,"function":"createLocking","class":"OC\\Memcache\\Factory","type":"->"},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":162,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/data/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":122,"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":129,"function":"offsetGet","class":"Pimple\\Container","type":"->"},{"file":"/data/nextcloud/lib/private/ServerContainer.php","line":136,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":57,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/data/nextcloud/lib/private/Server.php","line":2082,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/data/nextcloud/lib/private/Files/View.php","line":122,"function":"getLockingProvider","class":"OC\\Server","type":"->"},{"file":"/data/nextcloud/lib/private/Server.php","line":454,"function":"__construct","class":"OC\\Files\\View","type":"->"},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":162,"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/data/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":122,"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":129,"function":"offsetGet","class":"Pimple\\Container","type":"->"},{"file":"/data/nextcloud/lib/private/ServerContainer.php","line":136,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/data/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":57,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/data/nextcloud/lib/private/Server.php","line":1445,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/data/nextcloud/lib/base.php","line":602,"function":"boot","class":"OC\\Server","type":"->"},{"file":"/data/nextcloud/lib/base.php","line":1111,"function":"init","class":"OC","type":"::"},{"file":"/data/nextcloud/remote.php","line":114,"args":["/data/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/data/nextcloud/lib/private/RedisFactory.php","Line":143,"CustomMessage":"--"}}
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@svenb1234
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@BstAA
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BstAA commented Sep 27, 2022

Some problem with me. Additional problem see new issue.

@theCalcaholic theCalcaholic added bug disruption Issues actively causing problems with existing installations and removed has-updates labels Sep 27, 2022
@theCalcaholic
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ncp-update should not be used to update docker instances of NCP. Unfortunately this was not prevented so far (but will be from version v1.50.1 on).

See also #1568

To fix this, please restart the container and restore the latest backup (a backup should have been created during the latest nc update, which you can find in /data/nextcloud/data/ncp-update-backups).

@svenb1234
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To fix this, please restart the container and restore the latest backup (a backup should have been created during the latest nc update, which you can find in /data/nextcloud/data/ncp-update-backups).

I do not have that directory. Only the daily backup configured in the web panel.

@Tommy-01
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ncp-update should not be used to update docker instances of NCP. Unfortunately this was not prevented so far (but will be from version v1.50.1 on).

See also #1568

To fix this, please restart the container and restore the latest backup (a backup should have been created during the latest nc update, which you can find in /data/nextcloud/data/ncp-update-backups).

Hi, can you please tell how to do the restore? Or is the there an how-to? Until now i just find guides that use the ncp configuration site. But i cant use this, because i cant login after the update.
Thank you!

@svenb1234
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In the docker console of your container
ncp-restore /data/nextcloud/data/ncp-update-backups/backup file xy

However, in my container that path does not exist.

@svenb1234 svenb1234 closed this as not planned Won't fix, can't repro, duplicate, stale Sep 28, 2022
@svenb1234
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Sorry for closing by mistake.

@theCalcaholic theCalcaholic reopened this Sep 28, 2022
@theCalcaholic
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theCalcaholic commented Sep 28, 2022

I finally found the cause for this. Unfortunately, the old database is gone. You will need to restore a backup after following these steps:

sed -i 's|/data-ro|/data|' /etc/mysql/mariadb.conf.d/90-ncp.cnf
chown -R mysql: /data/database
service mariadb restart

Now restore a backup from the web panel.

@victor-rays
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Adding this bit of information here as well, since it is related

I found another issue on v1.50.1 using the :latest tag, wrote to you in Matrix chat

The :latest tag is only built using the amd64 platform tag, use the version itself when pulling from the docker hub to get the correct architecture

Should not be too much trouble to correct however

@theCalcaholic
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@ZendaiOwl That was actually the v1.49.1 image, not the v1.50.1 one, but yeah - it's corrected now

@victor-rays
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Oh? The tag ID of the image did say it was 1.50.1 at the time, anyway, great that it's corrected 🙏 Thank you

@theCalcaholic
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Should finally be fixed in the pending v1.50.2 release (build is running)

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