Web interface slow to start and lots of "No cache entry found for [...]" errors on Web Interface call #11471

skruehoetl · 2018-09-30T12:59:12Z

Hi everyone,

I keep getting a problem with the web interface since upgrading from NC 13.0.0.6 to NC 14.0.0.1. As a short summary, the web interface seems to take eons to load and in my log there are lots of "No cache entry found..." lines. Details see below. Am I doing something wrong here?

Steps to reproduce

upgrade from NC13 (docker) to NC14 (docker) (no matter if 14.0.0.0 or 14.0.0.1)
enter web interface with a browser

Expected behaviour

Web interface should show up after a short time.

Actual behaviour

The web interface times out on the first call (the nginx reverse-proxy typically throws a 504 timeout) but login is possible on 2nd or 3rd attempt.
Observations:

Sync activities with PCs and webDAV operations from my Android devices (sync, upload, ...) don't seem to be affected
Once the web interface is there, I can work at reasonable speed (for some time at least)

Server configuration

Operating system: Debian 9 "Stretch" in Docker on Debian 9 "Stretch" (OpenMediaVault flavor with docker ce repos enabled)

Web server: Apache 2.4.25-3+deb9u5 (from nextcloud docker image)

Database: MariaDB 10.3.9+maria~bionic (from mariaDB docker image)

PHP version: PHP 7.2.10 (from nextcloud docker image)

Nextcloud version: Nextcloud 14.0.0.1

Updated from an older Nextcloud/ownCloud or fresh install: Updated from...

Nextcloud 13.0.0.6 to 14.0.0.0 (update was a bit buggy due to incompatible app ("guzzle version") but worked after removing the app via occ) at this point the slow logins started
Nextcloud 14.0.0.0 to 14.0.0.0 (update timed out via web interface (stupid idea, I know) but ran fine via occ call)

Where did you install Nextcloud from:

"official" docker image
additional install of smbclient tool via apt-get in docker-compose script

Signing status:
Well, that's probably a different thing - but you asked and I'm no expert:

I keept getting a failed integrity check on "version.php" but only since upgrading to 14.0.0.1 (not in 14.0.0.0).

Raw output
==========
Array
(
    [core] => Array
        (
            [INVALID_HASH] => Array
                (
                    [version.php] => Array
                        (
                            [expected] => e2739aa5bd841f64426d36b856d616b94a95f21afabb10060e93c3737f0636e0dd810b25bf7db811fd7f712b0b8ff35508df4dc17c28dec36b9ced3f94b98fdb
                            [current] => d508ba9867bcecaba3fa3d4c61653ab5e43589ea1267dc7618cbeaa3233ab3ee030d88a779941439477e6ed245b6d92029731f0cd4614d2cfe72eee1dfdc89e7
                        )

                )

        )

)

List of activated apps:

Several but nothing fancy I think - see details

Enabled:
  - accessibility: 1.0.1
  - activity: 2.7.0
  - admin_audit: 1.4.0
  - bruteforcesettings: 1.1.0
  - calendar: 1.6.2
  - cloud_federation_api: 0.0.1
  - comments: 1.4.0
  - contacts: 2.1.6
  - dav: 1.6.0
  - federatedfilesharing: 1.4.0
  - federation: 1.4.0
  - files: 1.9.0
  - files_external: 1.5.0
  - files_markdown: 2.0.4
  - files_pdfviewer: 1.3.2
  - files_rightclick: 0.8.4
  - files_sharing: 1.6.2
  - files_texteditor: 2.6.0
  - files_trashbin: 1.4.1
  - files_versions: 1.7.1
  - files_videoplayer: 1.3.0
  - firstrunwizard: 2.3.0
  - gallery: 18.1.0
  - groupfolders: 1.3.3
  - logreader: 2.0.0
  - lookup_server_connector: 1.2.0
  - mail: 0.10.0
  - metadata: 0.7.0
  - nextcloud_announcements: 1.3.0
  - notes: 2.4.2
  - notifications: 2.2.1
  - oauth2: 1.2.1
  - password_policy: 1.4.0
  - provisioning_api: 1.4.0
  - serverinfo: 1.4.0
  - sharebymail: 1.4.0
  - spreed: 4.0.0
  - support: 1.0.0
  - survey_client: 1.2.0
  - systemtags: 1.4.0
  - tasks: 0.9.7
  - theming: 1.5.0
  - twofactor_backupcodes: 1.3.1
  - twofactor_totp: 1.5.0
  - updatenotification: 1.4.1
  - workflowengine: 1.4.0
Disabled:
  - encryption
  - user_external
  - user_ldap

Nextcloud configuration:

Config report

{
    "system": {
        "htaccess.RewriteBase": "\/",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "mopplethewhale.h3sfcgnbskhg4urx.myfritz.net",
            "mopplethewhale",
            "192.168.178.61",
            "172.18.0.1"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "http:\/\/mopplethewhale.h3sfcgnbskhg4urx.myfritz.net",
        "overwriteprotocol": "https",
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "14.0.1.1",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "maintenance": false,
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": "6379"
        },
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "loglevel": 0,
        "theme": "",
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465"
    },
    "apps": {
        "accessibility": {
            "enabled": "yes",
            "installed_version": "1.0.1",
            "types": ""
        },
        "activity": {
            "enabled": "yes",
            "installed_version": "2.7.0",
            "types": "filesystem"
        },
        "admin_audit": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "logging"
        },
        "apporder": {
            "enabled": "no",
            "installed_version": "0.5.0",
            "types": ""
        },
        "audioplayer": {
            "enabled": "no",
            "installed_version": "2.3.0",
            "types": "filesystem"
        },
        "backgroundjob": {
            "lastjob": "4"
        },
        "bruteforcesettings": {
            "enabled": "yes",
            "installed_version": "1.1.0",
            "types": ""
        },
        "calendar": {
            "enabled": "yes",
            "installed_version": "1.6.2",
            "types": ""
        },
        "cloud_federation_api": {
            "enabled": "yes",
            "installed_version": "0.0.1",
            "types": "filesystem"
        },
        "comments": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "logging"
        },
        "contacts": {
            "enabled": "yes",
            "installed_version": "2.1.6",
            "types": ""
        },
        "core": {
            "backgroundjobs_mode": "cron",
            "installedat": "1529095728.4913",
            "lastcron": "1538311548",
            "lastupdateResult": "[]",
            "lastupdatedat": "1538309744",
            "moveavatarsdone": "yes",
            "oc.integritycheck.checker": "{\"core\":{\"INVALID_HASH\":{\"version.php\":{\"expected\":\"e2739aa5bd841f64426d36b856d616b94a95f21afabb10060e93c3737f0636e0dd810b25bf7db811fd7f712b0b8ff35508df4dc17c28dec36b9ced3f94b98fdb\",\"current\":\"d508ba9867bcecaba3fa3d4c61653ab5e43589ea1267dc7618cbeaa3233ab3ee030d88a779941439477e6ed245b6d92029731f0cd4614d2cfe72eee1dfdc89e7\"}}}}",
            "previewsCleanedUp": "1",
            "public_files": "files_sharing\/public.php",
            "public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
            "scss.variables": "7a173342cb0e112d3b11053e87e64a8e",
            "updater.secret.created": "1532521020",
            "vendor": "nextcloud"
        },
        "dav": {
            "buildCalendarSearchIndex": "yes",
            "enabled": "yes",
            "installed_version": "1.6.0",
            "types": "filesystem"
        },
        "deck": {
            "enabled": "no",
            "installed_version": "0.4.0",
            "types": ""
        },
        "federatedfilesharing": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": ""
        },
        "federation": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "authentication"
        },
        "files": {
            "cronjob_scan_files": "500",
            "enabled": "yes",
            "installed_version": "1.9.0",
            "types": "filesystem"
        },
        "files_external": {
            "allow_user_mounting": "yes",
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "filesystem",
            "user_mounting_backends": "dav,owncloud,sftp,smb,files_external_gdrive,\\OC\\Files\\Storage\\SFTP_Key,\\OC\\Files\\Storage\\SMB_OC"
        },
        "files_external_gdrive": {
            "enabled": "no",
            "installed_version": "0.2.8",
            "types": "filesystem"
        },
        "files_markdown": {
            "enabled": "yes",
            "installed_version": "2.0.4",
            "types": ""
        },
        "files_pdfviewer": {
            "enabled": "yes",
            "installed_version": "1.3.2",
            "types": ""
        },
        "files_rightclick": {
            "enabled": "yes",
            "installed_version": "0.8.4",
            "types": ""
        },
        "files_sharing": {
            "enabled": "yes",
            "installed_version": "1.6.2",
            "types": "filesystem"
        },
        "files_texteditor": {
            "enabled": "yes",
            "installed_version": "2.6.0",
            "types": ""
        },
        "files_trashbin": {
            "enabled": "yes",
            "installed_version": "1.4.1",
            "types": "filesystem,dav"
        },
        "files_versions": {
            "enabled": "yes",
            "installed_version": "1.7.1",
            "types": "filesystem,dav"
        },
        "files_videoplayer": {
            "enabled": "yes",
            "installed_version": "1.3.0",
            "types": ""
        },
        "firstrunwizard": {
            "enabled": "yes",
            "installed_version": "2.3.0",
            "types": "logging"
        },
        "gallery": {
            "enabled": "yes",
            "installed_version": "18.1.0",
            "types": ""
        },
        "groupfolders": {
            "enabled": "yes",
            "installed_version": "1.3.3",
            "types": "filesystem"
        },
        "impersonate": {
            "enabled": "no",
            "installed_version": "1.1.0",
            "types": ""
        },
        "logreader": {
            "enabled": "[\"admin\"]",
            "installed_version": "2.0.0",
            "ocsid": "170871",
            "types": ""
        },
        "lookup_server_connector": {
            "enabled": "yes",
            "installed_version": "1.2.0",
            "types": "authentication"
        },
        "mail": {
            "enabled": "yes",
            "installed_version": "0.10.0",
            "types": ""
        },
        "metadata": {
            "enabled": "yes",
            "installed_version": "0.7.0",
            "types": ""
        },
        "news": {
            "enabled": "no",
            "installed_version": "13.0.0",
            "types": ""
        },
        "nextcloud_announcements": {
            "enabled": "yes",
            "installed_version": "1.3.0",
            "pub_date": "Sat, 10 Dec 2016 00:00:00 +0100",
            "types": "logging"
        },
        "notes": {
            "enabled": "yes",
            "installed_version": "2.4.2",
            "types": ""
        },
        "notifications": {
            "enabled": "yes",
            "installed_version": "2.2.1",
            "types": "logging"
        },
        "oauth2": {
            "enabled": "yes",
            "installed_version": "1.2.1",
            "types": "authentication"
        },
        "passman": {
            "enabled": "no",
            "installed_version": "2.1.4",
            "link_sharing_enabled": "1",
            "types": ""
        },
        "password_policy": {
            "enabled": "yes",
            "enforceHaveIBeenPwned": "1",
            "enforceNumericCharacters": "0",
            "enforceUpperLowerCase": "1",
            "installed_version": "1.4.0",
            "types": ""
        },
        "provisioning_api": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "prevent_group_restriction"
        },
        "ransomware_protection": {
            "enabled": "no",
            "installed_version": "1.2.0",
            "types": "logging"
        },
        "sentry": {
            "enabled": "no",
            "installed_version": "2.0.1",
            "types": "authentication"
        },
        "serverinfo": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": ""
        },
        "sharebymail": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "filesystem"
        },
        "spreed": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "stun_servers": "[\"stun.nextcloud.com:443\"]",
            "types": "prevent_group_restriction"
        },
        "support": {
            "enabled": "yes",
            "installed_version": "1.0.0",
            "types": ""
        },
        "survey_client": {
            "enabled": "yes",
            "installed_version": "1.2.0",
            "last_report": "{\"id\":\"oc93kdyxpzkz\",\"items\":[[\"server\",\"version\",\"14.0.0.19\"],[\"server\",\"code\",\"other\"],[\"server\",\"enable_avatars\",\"yes\"],[\"server\",\"enable_previews\",\"yes\"],[\"server\",\"memcache.local\",\"\\\\OC\\\\Memcache\\\\APCu\"],[\"server\",\"memcache.distributed\",\"\\\\OC\\\\Memcache\\\\Redis\"],[\"server\",\"asset-pipeline.enabled\",\"no\"],[\"server\",\"filelocking.enabled\",\"yes\"],[\"server\",\"memcache.locking\",\"\\\\OC\\\\Memcache\\\\Redis\"],[\"server\",\"debug\",\"no\"],[\"server\",\"cron\",\"cron\"],[\"php\",\"version\",\"7.2.10\"],[\"php\",\"memory_limit\",536870912],[\"php\",\"max_execution_time\",0],[\"php\",\"upload_max_filesize\",2097152],[\"database\",\"type\",\"mysql\"],[\"database\",\"version\",\"10.3.8\"],[\"database\",\"size\",114925568],[\"apps\",\"accessibility\",\"1.0.1\"],[\"apps\",\"activity\",\"2.7.0\"],[\"apps\",\"audioplayer\",\"disabled\"],[\"apps\",\"bruteforcesettings\",\"1.1.0\"],[\"apps\",\"calendar\",\"1.6.2\"],[\"apps\",\"cloud_federation_api\",\"0.0.1\"],[\"apps\",\"comments\",\"1.4.0\"],[\"apps\",\"contacts\",\"2.1.6\"],[\"apps\",\"dav\",\"1.6.0\"],[\"apps\",\"deck\",\"disabled\"],[\"apps\",\"federatedfilesharing\",\"1.4.0\"],[\"apps\",\"federation\",\"1.4.0\"],[\"apps\",\"files\",\"1.9.0\"],[\"apps\",\"files_external\",\"1.5.0\"],[\"apps\",\"files_external_gdrive\",\"disabled\"],[\"apps\",\"files_markdown\",\"2.0.4\"],[\"apps\",\"files_pdfviewer\",\"1.3.2\"],[\"apps\",\"files_rightclick\",\"0.8.4\"],[\"apps\",\"files_sharing\",\"1.6.2\"],[\"apps\",\"files_texteditor\",\"2.6.0\"],[\"apps\",\"files_trashbin\",\"1.4.1\"],[\"apps\",\"files_versions\",\"1.7.1\"],[\"apps\",\"files_videoplayer\",\"1.3.0\"],[\"apps\",\"firstrunwizard\",\"2.3.0\"],[\"apps\",\"gallery\",\"18.1.0\"],[\"apps\",\"groupfolders\",\"1.3.3\"],[\"apps\",\"impersonate\",\"disabled\"],[\"apps\",\"logreader\",\"2.0.0\"],[\"apps\",\"lookup_server_connector\",\"1.2.0\"],[\"apps\",\"mail\",\"0.10.0\"],[\"apps\",\"metadata\",\"0.7.0\"],[\"apps\",\"news\",\"disabled\"],[\"apps\",\"nextcloud_announcements\",\"1.3.0\"],[\"apps\",\"notes\",\"2.4.2\"],[\"apps\",\"notifications\",\"2.2.1\"],[\"apps\",\"oauth2\",\"1.2.1\"],[\"apps\",\"passman\",\"disabled\"],[\"apps\",\"password_policy\",\"1.4.0\"],[\"apps\",\"provisioning_api\",\"1.4.0\"],[\"apps\",\"ransomware_protection\",\"disabled\"],[\"apps\",\"sentry\",\"disabled\"],[\"apps\",\"serverinfo\",\"1.4.0\"],[\"apps\",\"sharebymail\",\"1.4.0\"],[\"apps\",\"support\",\"1.0.0\"],[\"apps\",\"survey_client\",\"1.2.0\"],[\"apps\",\"systemtags\",\"1.4.0\"],[\"apps\",\"tasks\",\"0.9.7\"],[\"apps\",\"theming\",\"1.5.0\"],[\"apps\",\"twofactor_backupcodes\",\"1.3.1\"],[\"apps\",\"twofactor_totp\",\"disabled\"],[\"apps\",\"updatenotification\",\"1.4.1\"],[\"apps\",\"workflowengine\",\"1.4.0\"],[\"stats\",\"num_files\",215631],[\"stats\",\"num_users\",4],[\"stats\",\"num_storages\",21],[\"stats\",\"num_storages_local\",1],[\"stats\",\"num_storages_home\",4],[\"stats\",\"num_storages_other\",16],[\"stats\",\"num_comments\",0],[\"stats\",\"num_comment_markers\",0],[\"stats\",\"num_systemtags\",0],[\"stats\",\"num_systemtags_mappings\",0],[\"files_sharing\",\"num_shares\",1],[\"files_sharing\",\"num_shares_user\",0],[\"files_sharing\",\"num_shares_groups\",0],[\"files_sharing\",\"num_shares_link\",1],[\"files_sharing\",\"num_shares_link_no_password\",1],[\"files_sharing\",\"num_fed_shares_sent\",0],[\"files_sharing\",\"num_fed_shares_received\",0],[\"files_sharing\",\"permissions_3_1\",\"1\"],[\"encryption\",\"enabled\",\"no\"],[\"encryption\",\"default_module\",\"no\"]]}",
            "last_sent": "1537475071",
            "types": ""
        },
        "systemtags": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "logging"
        },
        "tasks": {
            "enabled": "yes",
            "installed_version": "0.9.7",
            "ocsid": "164356",
            "types": ""
        },
        "theming": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "logging"
        },
        "twofactor_backupcodes": {
            "enabled": "yes",
            "installed_version": "1.3.1",
            "types": ""
        },
        "twofactor_totp": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": ""
        },
        "updatenotification": {
            "core": "14.0.1.1",
            "enabled": "yes",
            "installed_version": "1.4.1",
            "theming": "1.4.5",
            "types": "",
            "update_check_errors": "0"
        },
        "workflowengine": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "filesystem"
        }
    }
}

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Nextcloud log

Insert your Nextcloud log here

Browser log

Debug | cron | Finished OC\Authentication\Token\DefaultTokenCleanupJob job with ID 14 in 0 seconds | 2018-09-30T14:45:02+0200
-- | -- | -- | --
Debug | cron | Invalidating remembered session tokens older than 2018-09-15T12:45:02+00:00 | 2018-09-30T14:45:02+0200
Debug | cron | Invalidating session tokens older than 2018-09-29T12:45:02+00:00 | 2018-09-30T14:45:02+0200
Debug | cron | Invalidating remembered session tokens older than 2018-09-15T12:45:02+00:00 | 2018-09-30T14:45:02+0200
Debug | cron | Invalidating session tokens older than 2018-09-29T12:45:02+00:00 | 2018-09-30T14:45:02+0200
Debug | cron | Run OC\Authentication\Token\DefaultTokenCleanupJob job with ID 14 | 2018-09-30T14:45:02+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/theming/images/background (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/theming/images/background) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
[...]

The text was updated successfully, but these errors were encountered:

nextcloud-bot · 2018-09-30T13:12:23Z

GitMate.io thinks possibly related issues are #10922 (Update to NC14 RC 1 No cache entry found), #10570 (cache root cache entry), #938 (Lots of errors "File with id "XXX" has not been found."), #2967 (User cannot log in the web interface), and #2282 ([PHP 7.0] Web interface. Ajax Authentication Error).

eknoes · 2018-10-01T18:43:18Z

I had exactly the same problems, but after a reboot everything worked fine.

JK74 · 2018-10-02T09:04:36Z

I just upgraded as well from 1306 to 1401 on Ubuntu 1604LTS with apache2 and PHP7 and getting many of these entry's like: No cache entry found for /appdata_ocaacnf00r5p/avatar/xx/avatar.jpg (storage: local::/data/, internalPath: appdata_ocaacnf00r5p/avatar/xx/avatar.jpg)

I did already an reboot but no fix; still happening; each time I do a re-login. Any suggestions?

icawebdesign · 2018-10-03T21:15:45Z

I have the same issue running on Debian with Nginx and PHP7.2, eg;

{"reqId":"aYPsUhBXGbhg3amt4b7w","level":0,"time":"2018-10-03T21:14:02+00:00","remoteAddr":"10.1.2.103","user":"Ian","app":"no app in context","method":"GET","url":"\/apps\/files\/","message":"No cache entry found for \/appdata_oclzci502z0w\/avatar\/Ian\/avatar.jpg (storage: local::\/var\/nextcloud_data\/, internalPath: appdata_oclzci502z0w\/avatar\/Ian\/avatar.jpg)","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko\/20100101 Firefox\/63.0","version":"14.0.1.1"}

skruehoetl · 2018-10-04T21:18:43Z

Ok, weird thing, but the issue seems to be gone after rebuilding from the latest docker image (still stable branch, not 14.0.0.2RC). Could someone who's also been affected please confirm? I had some other changes in the host setup (fixing a mad cronjob) and I'd like to be sure the update was the cause for the effect.

skruehoetl · 2018-10-06T08:11:54Z

Ok, never mind - it's back. Probably I was just fooled by weird timing or whatever...

meminens · 2018-11-05T00:53:02Z

Same issue? nextcloud/tasks#214

whisper1021 · 2018-11-30T17:57:00Z

I am using Nextcloud version 13.0.8
The same problem caused slow login.

koehn · 2019-01-11T03:29:09Z

I was having this problem, and when I migrated my server to a Kubernetes environment using S3 for storage, I cleaned out the backups directory, and the 279,000 entries in the filecache table of my database. Boom! Things were really fast again.

skruehoetl · 2019-01-11T08:12:48Z

Cool! I'd love to try! Exposing my lack of knowledge: How exactly would I do that? (SQL outside queries is still a bit of a blind spot for me...)

LittleNo · 2019-03-10T10:09:23Z

I was having this problem, and when I migrated my server to a Kubernetes environment using S3 for storage, I cleaned out the backups directory, and the 279,000 entries in the filecache table of my database. Boom! Things were really fast again.

I'm experiencing the same issue and was wondering if it is safe to clear the filecache table. I can't find any information on that.

LittleNo · 2019-03-11T06:20:16Z

so no, it is not safe, it lost all file&folder shares due to that action

skjnldsv · 2019-06-14T05:39:09Z

Yep, you should not do that! :O
You can rescan your files with the occ scan files data command @LittleNo.

For people having appdata cache issues, an occ files:scan-app-data will update the filecache for you and update outdated data without a risk of data loss.

You can also help my doing a occ maintenance:repair as it will clean up things a bit (like clear avatar cache, css cache, js cache...)

The appdata no cache entry is fixed now.
If it happens it is not an issue and it will just generate a new file

LittleNo · 2019-06-14T10:34:40Z

tried all of them, still have the "no cache" entries in log with the extrem long login

nabecyan · 2020-08-21T08:07:30Z

tried all of them, still have the "no cache" entries in log with the extrem long login

me too.
Did anyone succeed to solve this issue?

nextcloud-bot added 14-beta-feedback bug labels Sep 30, 2018

skjnldsv added the 0. Needs triage Pending check for reproducibility or if it fits our roadmap label Jun 12, 2019

skjnldsv closed this as completed Jun 14, 2019

kyrofa mentioned this issue Jan 21, 2021

Internal Server Error after failed refresh from old version (14.0) nextcloud-snap/nextcloud-snap#1615

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Web interface slow to start and lots of "No cache entry found for [...]" errors on Web Interface call #11471

Web interface slow to start and lots of "No cache entry found for [...]" errors on Web Interface call #11471

skruehoetl commented Sep 30, 2018

nextcloud-bot commented Sep 30, 2018

eknoes commented Oct 1, 2018

JK74 commented Oct 2, 2018

icawebdesign commented Oct 3, 2018

skruehoetl commented Oct 4, 2018

skruehoetl commented Oct 6, 2018

meminens commented Nov 5, 2018

whisper1021 commented Nov 30, 2018

koehn commented Jan 11, 2019

skruehoetl commented Jan 11, 2019 via email •

edited

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LittleNo commented Mar 10, 2019

LittleNo commented Mar 11, 2019

skjnldsv commented Jun 14, 2019 •

edited

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LittleNo commented Jun 14, 2019

nabecyan commented Aug 21, 2020

Web interface slow to start and lots of "No cache entry found for [...]" errors on Web Interface call #11471

Web interface slow to start and lots of "No cache entry found for [...]" errors on Web Interface call #11471

Comments

skruehoetl commented Sep 30, 2018

Steps to reproduce

Expected behaviour

Actual behaviour

Server configuration

LDAP configuration (delete this part if not used)

Client configuration

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Browser log

nextcloud-bot commented Sep 30, 2018

eknoes commented Oct 1, 2018

JK74 commented Oct 2, 2018

icawebdesign commented Oct 3, 2018

skruehoetl commented Oct 4, 2018

skruehoetl commented Oct 6, 2018

meminens commented Nov 5, 2018

whisper1021 commented Nov 30, 2018

koehn commented Jan 11, 2019

skruehoetl commented Jan 11, 2019 via email • edited Loading

LittleNo commented Mar 10, 2019

LittleNo commented Mar 11, 2019

skjnldsv commented Jun 14, 2019 • edited Loading

LittleNo commented Jun 14, 2019

nabecyan commented Aug 21, 2020

skruehoetl commented Jan 11, 2019 via email •

edited

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skjnldsv commented Jun 14, 2019 •

edited

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