[Bug]: Cannot view disabled users #43658
Comments
venator42
added
0. Needs triage
If the domain is correct and you do not use a subdirectory for Nextcloud then the URL is fine and should not return 404. |
I can connect to the domain before I should also mention that the cloud is behind an apache reverse proxy, but the other sites I have also another error message from developer tools in firefox from |
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I can't reproduce this in a stock installation of v28.0.2. |
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Can you show your Network tab from the browser console/inspector when trying to do look at the disabled users? |
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For me this sounds a lot like a configuration issue with the reverse proxy, make sure to follow the guide: |
Here is a HAR-File from firefox developer tools: Somehow the issue is not happening anymore. It just started to working "magically". I don't know what happened as I didn't changed the configuration or restarted the webservers. I only added another proxy server into the |
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Not sure either. I guess we'll keep an eye out for similar reports (and this will be here as a record in case someone searches for a similar matter).
Not in any way that comes to mind. I'll close this for now, but can always be revisited if it reoccurs. |
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I have the same problem with one installation, but there is no reverse proxy active. Active apps: Getting a 404 error only for the "/ocs/v2.php/cloud/users/disabled"-URL: This error is only appearing for the main admin account (admin), if I click on "disabled users" within a subadmin (for a group), I don't get the 404 error. Update 05.04.2024 17:22 (CET): "ocs": { I tried to delete this uid from oc_accounts mysql table, but everytime I try to reload the page the id changed and was again created and visible in the oc_accounts table. I then tried to login with another admin account (in the admin group), which had no problems. After that, the problem was also gone fo the "admin"-account. Strange... Could also maybe have to do with some recently disabled ldap user. |
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We have the same problem on one of our customers nextcloud servers. In the web browser the request to {
"ocs": {
"meta": {
"status": "failure",
"statuscode": 404,
"message": "User does not exist"
},
"data": []
}
}I could not find any clues on either the nextcloud logs, nginx logs and php-fpm logs. Attached is the generated support report: Server configuration detailOperating system: Linux 5.15.0-102-generic #112-Ubuntu SMP Tue Mar 5 16:50:32 UTC 2024 x86_64 Webserver: Unknown (cli) Database: mysql 10.6.16 PHP version: 8.1.27 Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, json, pcntl, Reflection, SPL, session, standard, sodium, mysqlnd, PDO, xml, apcu, bcmath, bz2, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, gmp, iconv, igbinary, imagick, intl, ldap, exif, mysqli, pdo_mysql, Phar, posix, readline, redis, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, Zend OPcache Nextcloud version: 28.0.4 - 28.0.4.1 Updated from an older Nextcloud/ownCloud or fresh install: Where did you install Nextcloud from: unknown Signing status[] List of activated appsConfiguration (config/config.php)Cron Configuration: Array External storages: files_external is disabled Encryption: no User-backends:
LDAP configurationBrowser: unknown |
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So after a long time I found the cause of the issue. In order for me to figure out which users where causing the issue I had to modifiy server/lib/private/User/Manager.php Line 186 in deac58a to \OC::$server->getLogger()->warning('User not found: \''. $uid .'\'', ['app' => 'debug']);
return null;this way when I open the deactivated user list I could actually see which user caused that error in the log. After making sure the user being shown in the log does actually not properly exist on nextcloud anymore I manually deleted all remaining database entries in mariadb for that user. Then I just repeat these steps until I eventually was able to see the list of deactivated users again. It would be great here if in a future update there could be some checks to maybe just skip invalid users when accessing that list or maybe offer some way to have the |
I agree! |
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Getting the same error. No LDAP involved. Nextcloud is handling the users. I added the line that michael-r-elp recommended and found the two users it detected I thought I had removed a while back. I guess they were not properly deleted in the past. I found the tables they were in by grepping through a mysqldump and manually removed them like this. This technique is naive and not sure it's recommended... but after doing this I was able to navigate to the disabled accounts page |
Bug description
If I try to view the disabled users I get the following error message: An error occurred during the request. Unable to proceed.
Steps to reproduce
Expected behavior
A list of disabled users should open
Installation method
Community Manual installation with Archive
Nextcloud Server version
28
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.1
Web server
Apache (supported)
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
Updated from a MINOR version (ex. 22.1 to 22.2)
Are you using the Nextcloud Server Encryption module?
None
What user-backends are you using?
Configuration report
{ "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "cloud.domain.de", "cloud.domain.intranet", "nextcloud.domain.intranet" ], "trusted_proxies": "***REMOVED SENSITIVE VALUE***", "forwarded_for_headers": [ "HTTP_X_FORWARDED_FOR" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "updatedirectory": "\/srv\/nextcloud-updater", "dbtype": "mysql", "version": "28.0.2.5", "overwrite.cli.url": "https:\/\/cloud.domain.de", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "maintenance": false, "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_smtpmode": "sendmail", "mail_sendmailmode": "smtp", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "25", "mysql.utf8mb4": true, "memcache.local": "\\OC\\Memcache\\APCu", "theme": "", "loglevel": 2, "enable_previews": true, "defaultapp": "apporder", "default_language": "de", "default_locale": "de_DE", "default_phone_region": "DE", "allow_user_to_change_display_name": true, "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 0, "timeout": 0 }, "check_for_working_wellknown_setup": false, "maintenance_window_start": 1 } }List of activated Apps
Nextcloud Signing status
Nextcloud Logs
No response
Additional info
Error from developer tools in Firefox:
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