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create-bulk-tickets.sh
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create-bulk-tickets.sh
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#!/bin/bash
#
# Automatic bulk ticket creation based on a list of hosts or
# IP addresses (a mix is ok).
# Script will do lookup of associated email addresses,
# create a ticket according to template and send message
# to email addresses.
#
# 2014-04-15 Sascha Rommelfangen, CIRCL
#
################################################################
#
# Import RT settings
. ./inc_rt.conf
# Import functions
. ./create-bulk-tickets.inc
#
################################################################
#
# Input file, is one host or IP per line
INPUTFILE="/home/rommelfs/domains"
#
#TICKET_CC="raphael.vinot@circl.lu"
#
BULKSLEEP=2 # sleep between WHOIS lookups
#
SLEEP=5 # initial sleep when facing errors on WHOIS lookups
#
VALID=1 # 1 = create tickets
# 0 = just do lookups (for testing)
#
USE_TIMESTAMPFILE=0
TIMESTAMPFILE="/home/rommelfs/heartbleed.csv"
#
FALLBACK_EMAILS="sascha.rommelfangen@circl.lu"
#
################################################################
#
TESTING=0 # 1 = send test mail only
# 0 = send mail to looked-up emails
#
# Email address for sending test mail to
TESTEMAIL="sascha.rommelfangen@circl.lu"
#
#
################################################################
# BELOW ARE THE TEMPLATES, PLEASE CHANGE! #
################################################################
# Adjust this to the format of the timestamp file
function GetTimeStamp() {
echo `grep $IP $TIMESTAMPFILE | cut -d',' -f 1`
}
################################################################
################################################################
# NOTHING TO SEE HERE, WALK ALONG! #
################################################################
################################################################
nl='
'
GLOBIGNORE="*"
while read HOST
do
NSINFO=""
DOMAIN=""
EMAILS=""
WHOIS=""
IPINFO=""
TIMESTAMP=""
TIMESTAMPSTRING=""
# if input is an IP address and not a hostname:
if [[ `echo $HOST| egrep '[[:digit:]]{1,3}\.[[:digit:]]{1,3}\.[[:digit:]]{1,3}\.[[:digit:]]{1,3}'` ]]
then
NSINFO=$HOST
else
# revert back to faup asap
# until then use this to remove the first part of a url
#DOMAIN=`echo $HOST |cut -d"." -f 2-`
# or this to _keep_ the last two parts (usually domain.tld)
#DOMAIN=`echo $HOST|rev|cut -d"." -f1,2|rev`
# or this if domain=host
DOMAIN=$HOST
NSINFO=`dig +noadditional +noauthority $HOST | egrep -v "CNAME|NS" | grep NOERROR -A 1000 | egrep -v "^;|^$" | sort -u | tr -s "\t" " " | cut -d" " -f 5`
WHOIS=`whois $DOMAIN | tr -s '\n' '^'`
# Do whois lookup and check if we have a result or an error message
while true
do
if [[ `echo $WHOIS | grep "Maximum query rate reached"` \
|| `echo $WHOIS | grep "access control limit exceeded"` \
|| `echo $WHOIS | grep "Try again later"` \
|| `echo $WHOIS | grep "restricted due to excessive access"` ]]
then
echo "DEBUG: Maximum query rate reached, sleeping $SLEEP seconds."
echo "DEBUG: $DOMAIN"
echo "DEBUG: $WHOIS"
# in case of error, sleep
sleep $SLEEP
# and increase sleep fast
SLEEP=$[SLEEP*2]
else
break
fi
WHOIS=`whois $DOMAIN | tr -s '\n' '^'`
done
fi
for IP in $NSINFO;
do
IP_WHOIS="`whois $IP`"
if [[ `echo $IP_WHOIS | grep "Unknown AS number or IP network"` ]]
then
echo "Unknown IP network for IP $IP, trying something else now..."
ASN="`whois -h whois.circl.lu $IP | head -n1 | cut -d '|' -f 3`"
AS_CONTACT=`whois -h whois.ripe.net AS$ASN`
EMAILS="$EMAILS `echo $AS_CONTACT | egrep -i '@' | egrep -o '[-A-Za-z0-9.]+@[-A-Za-z0-9.]+' | sort | uniq | egrep -v 'peering@|ripe.net|apnic.net'`"
IPINFO="$IPINFO"$nl$(echo -e "$HOST ($IP - hosted at `echo $AS_CONTACT |tr -s " " "\n"|grep as-name -A 1|tail -n 1`)")
else
EMAILS="$EMAILS `echo $IP_WHOIS | egrep -i '@' | egrep -o '[-A-Za-z0-9.]+@[-A-Za-z0-9.]+' | sort | uniq | egrep -v 'peering@|ripe.net|apnic.net'`"
IPINFO="$IPINFO"$nl$(echo -e "$HOST ($IP - hosted at `whois $IP | egrep -v 'APNIC|RIPE' | grep -i 'netname:' | tr -s ' ' ' ' | cut -d' ' -f 2`)")
fi
done
EMAILS="$EMAILS `echo $WHOIS | tr -s '^' '\n' | egrep -iv 'changed|Registrar' | egrep -i '@' | egrep -o '[-A-Za-z0-9.]+@[-A-Za-z0-9.]+' | sort | uniq | egrep -v 'dns.lu|domreg@|@godaddy'`"
if [[ $EMAILS ]]
then
# Create comma separated list of recipients
EMAILS=`echo "$EMAILS" | tr ' ' '\n' | sort -u | sed 's/\.$//g' | tr '\n' ','`
if [[ $EMAILS != "," ]]
then
# If list is not empty, strip surrounding commas
EMAILS="${EMAILS:1:${#EMAILS}-2}"
# replace known non-working email or 'blacklisted' addresses with valid ones
EMAILS=`echo $EMAILS | sed 's/abuse@ispsystem.com/abuse@ispserver.com/g'`
EMAILS=`echo $EMAILS | sed 's/abuse@ispsystem.net/abuse@ispserver.com/g'`
EMAILS=`echo $EMAILS | sed 's/hostmaster@root.lu/abuse@as5577.net/g'`
EMAILS=`echo $EMAILS | sed 's/noc@as5577.net/abuse@as5577.net/g'`
else
# Fallback for the case there is no email address at all
echo "$HOST: no Email found - setting fallback address"
EMAILS="$FALLBACK_EMAILS"
fi
fi
echo "$HOST: $EMAILS"
###############################
# Below the ticket is created #
###############################
if [[ $TESTING -eq 1 ]]
then
if [[ $TESTEMAIL ]]
then
EMAILS=""
EMAILS="$TESTEMAIL"
else
echo "You set this to testing but forgot to specify an email address (\$TESTEMAIL)"
echo "Exiting"
exit 1
fi
fi
# Attention: TICKET_EXISTS checks open, new and resolved tickets. Change in case of new campaign!
# Future idea: use campaign code in Subject that can be matched.
#TICKET_EXISTS=`/opt/rt4/bin/rt list -i -q Investigations "((Subject like '${IP}') or (Subject like '${HOST}')) and (Status=open or Status=new or Status=resolved)"`
TICKET_EXISTS=`/opt/rt4/bin/rt list -i -q Investigations "(Subject like '${HOST}') and (Status=open or Status=new or Status=resolved)"`
ERROR=$?
while [[ $ERROR -gt 0 ]]
do
#TICKET_EXISTS=`/opt/rt4/bin/rt list -i -q Investigations "((Subject like '${IP}') or (Subject like '${HOST}')) and (Status=open or Status=new or Status=resolved)"`
TICKET_EXISTS=`/opt/rt4/bin/rt list -i -q Investigations "(Subject like '${HOST}') and (Status=open or Status=new or Status=resolved)"`
ERROR=$?
echo "Error $ERROR contacting RT. Retrying."
sleep 2
done
EXISTING_TICKET=`echo $TICKET_EXISTS | cut -d"/" -f 2 | cut -d " " -f 1 | egrep "[0-9]{5,}"`
if [[ $EXISTING_TICKET ]]
then
echo "Ticket already created for $IP, ticket ID is #$EXISTING_TICKET Link: $RTTICKET$EXISTING_TICKET"
echo "Not creating new ticket, storing $IP in duplicate file $INPUTFILE-DUPLICATE"
echo "$HOST" >> "$INPUTFILE-DUPLICATE"
else
echo "Creating ticket now"
if [[ $USE_TIMESTAMPFILE -eq 1 ]]
then
TIMESTAMPSTRING="Date and time of scan: $( GetTimeStamp ) (UTC)"
fi
if [[ $VALID -eq 1 ]]
then
if [[ $TICKET_CC ]]
then
OUTPUT1=`/opt/rt4/bin/rt create -t ticket set subject="$( EmailSubject )" requestor="$EMAILS" add cc="$TICKET_CC"`
else
OUTPUT1=`/opt/rt4/bin/rt create -t ticket set subject="$( EmailSubject )" requestor="$EMAILS"`
fi
echo $OUTPUT1
if [[ `echo "$OUTPUT1" | egrep "Ticket [0-9]{5,} created."` ]]
then
TICKETID=`echo "$OUTPUT1" | egrep -o "[0-9]{5,}"`
OUTPUT2=`/opt/rt4/bin/rt correspond -m "$( EmailTemplate )" $TICKETID`
if [[ `echo "$OUTPUT2" | egrep "# Message recorded"` ]]
then
echo "Successfully created ticket #$TICKETID $EMAILS $IPINFO"
echo "Link: $RTTICKET$TICKETID"
else
echo "Error while processing $HOST!"
fi
else
echo "Unable to create ticket for $IPINFO ($HOST)"
echo "Storing $( HOST ) in $( INPUTFILE )-FAILED"
echo "$HOST" >> "$INPUTFILE-FAILED"
fi
else
echo "Would have created a ticket for $HOST to $EMAILS"
fi
fi
echo "sleeping $BULKSLEEP seconds"
sleep $BULKSLEEP
done < "$INPUTFILE"