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GOG Galaxy not working properly #3297

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Mitch037 opened this issue Sep 10, 2023 · 2 comments
Closed

GOG Galaxy not working properly #3297

Mitch037 opened this issue Sep 10, 2023 · 2 comments
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duplicate This issue or pull request already exists launcher issue Issues with application launchers Partially fixed Issues with partial fixes Workaround Temporary or alternative solution

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@Mitch037
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Mitch037 commented Sep 10, 2023

Describe what you noticed and did

  1. Install and launch the latest version of GOG Galaxy (2.0.71.2)
  2. Log into a GOG account
  3. After about 10s after logging into a GOG account get an error message:
    goggalaxy1
  4. It turns out that GalaxyCommunication.exe, a process executed by a GOG service, gets multiplied ad infinitum what probably causes the app to close down
    goggalaxy0

Tested with both green and yellow box. The green box approach has been described above. The yellow box cannot launch the GOG-related service and as a result it is not possible to log into GOG account via GOG Galaxy (the logging process hangs ad infinitum). Tested outside Sandboxie, works fine with no issues.

How often did you encounter it so far?

Always

Affected program

GOG Galaxy 2.0

Download link

https://gog-cdn-fastly.gog.com/open/galaxy/client/2.0.71.2/setup_galaxy_2.0.71.2.exe

Where is the program located?

The program is installed only inside a sandbox (NOT in the real system anyway).

Expected behavior

It would be expected that GalaxyCommunication.exe process doesn't get multiplied ad infinitum.

What is your Windows edition and version?

Windows 7 x64

In which Windows account you have this problem?

An account with UAC protection completely turned off.

Please mention any installed security software

Not relevant

What version of Sandboxie are you running?

Sandboxie Plus 1.11.2 x64

Is it a new installation of Sandboxie?

I just updated Sandboxie from a previous version (I don't remember which one).

Is it a regression?

No response

In which sandbox type you have this problem?

All sandbox types (I tried them all).

Can you reproduce this problem on a new empty sandbox?

I can confirm it also on a new empty sandbox.

Did you previously enable some security policy settings outside Sandboxie?

No response

Crash dump

No response

Trace log

No response

Sandboxie.ini configuration

No response

@Mitch037 Mitch037 added the Confirmation pending Further confirmation is requested label Sep 10, 2023
@isaak654 isaak654 added duplicate This issue or pull request already exists launcher issue Issues with application launchers and removed Confirmation pending Further confirmation is requested labels Sep 21, 2023
@DavidXanatos DavidXanatos added fixed in next build Fixed in the next Sandboxie version Workaround Temporary or alternative solution labels Oct 23, 2023
@DavidXanatos
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the underlying issue with service handling will be fixed in the next build to run gog a green compartment type box is required with the following options

UnrestrictedSCM=y
RunServicesAsSystem=y
NoSecurityIsolation=y
Template=RpcPortBindingsExt

I'll look if its possible to add workarounds to make this obsolete but that will take time as there are at least two more issues when trying to run in a yellow box

@Mitch037
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Mitch037 commented Jan 10, 2024

I've just re-tested the application with the latest version of Sandboxie (1.12.6) in both yellow & green box.
The application works fine in green box without additional tweaks/options (listed above) and without admin privileges (Emulate Admin Rights).
There are issues with the application launched in yellow box. It takes ages for the application to log into account. Once it finally logs into account it is extremely sluggish and it is impossible to use it. Regardless of having admin privileges preset enabled, it works the same way. The tweaks/options listed above (in the previous post) don't apply here as they simply make the box green which works fine.

@isaak654 isaak654 added Partially fixed Issues with partial fixes and removed fixed in next build Fixed in the next Sandboxie version labels Jan 10, 2024
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