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Front camera does not allow QR scanning for transfer to new device #5785

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3 tasks done
zambetti opened this issue Apr 4, 2024 · 3 comments
Closed
3 tasks done

Front camera does not allow QR scanning for transfer to new device #5785

zambetti opened this issue Apr 4, 2024 · 3 comments
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@zambetti
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zambetti commented Apr 4, 2024

  • I have searched open and closed issues for duplicates
  • I am submitting a bug report for existing functionality that does not work as intended
  • This isn't a feature request or a discussion topic

Bug description

When transferring from an old device to a new device, my old device displays the front-facing "selfie" camera in the UI (in the circle). When positioning the QR code in the circle, it does not initiate the transfer.

Steps to reproduce

  • Initiate "transfer to new device" process
  • On old device, use front-facing camera. For my phone, the front-facing camera is used by Signal as default since the main camera is disconnected/not-working.
  • Position the QR code in the view as the UI describes.

Actual result: Describe here what happens after you run the steps above (i.e. the buggy behaviour)

Nothing happens, transfer does not start

Expected result: Describe here what should happen after you run the steps above (i.e. what would be the correct behaviour)

QR code is scanned, transfer begins

Screenshots

Device info

Device: iDevice X

iPhone 8

iOS version: X.Y.Z

iOS 16

Signal version: Z.Y

Latest/current app store version

@Miguel-Signal
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Hi @zambetti, sorry to hear you are having trouble with a device transfer.

Could you please email support@signal.org with debug logs from your devices and reference this GitHub issue?
To share a debug log from Signal iOS, tap your profile, Settings, Help, Submit Debug Log, Copy Link.

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stale bot commented Jul 11, 2024

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

@stale stale bot added the stale label Jul 11, 2024
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stale bot commented Jul 21, 2024

This issue has been closed due to inactivity.

@stale stale bot closed this as completed Jul 21, 2024
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