Heroic "cannot get game info" for Amazon Games despite account being signed into. #3816
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you have to use a custom you can get it from https://nightly.link/imLinguin/nile/actions/runs/9428563942, unzip, set executable permissions, pick it in Settings > Advanced |
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The workaround worked as a charm! Thank you for the hint. |
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Same here, worked for me.
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From: starwarsfan17 ***@***.***>
Sent: Monday, June 10, 2024 6:59:02 PM
To: Heroic-Games-Launcher/HeroicGamesLauncher ***@***.***>
Cc: eggmanstudio ***@***.***>; Author ***@***.***>
Subject: Re: [Heroic-Games-Launcher/HeroicGamesLauncher] Heroic "cannot get game info" for Amazon Games despite account being signed into. (Issue #3816)
The workaround worked as a charm! Thank you for the hint.
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I'm trying to install a game I got on Amazon Prime, and the app doesn't fetch the game info.
If I try to clear cache, nothing happens and if i try to reset i get this Exception: |
im trying to do this but ik failing, i don't know how can add to heroic custom unzipped nile, says error every time, can explain better how add custom nile? |
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All's you do is download the custom Nile .exe from the link he gave, then in Heroic under settings, click the Advanced tab. There should be an option to "Use custom Nile binary" with a button next to it, click there and you'll get a Select File window, in there go to wherever the Nile binary you downloaded earlier is and select it (with the Choose button)
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From: dareon88 ***@***.***>
Sent: Wednesday, June 12, 2024 9:22:39 AM
To: Heroic-Games-Launcher/HeroicGamesLauncher ***@***.***>
Cc: eggmanstudio ***@***.***>; Author ***@***.***>
Subject: Re: [Heroic-Games-Launcher/HeroicGamesLauncher] Heroic "cannot get game info" for Amazon Games despite account being signed into. (Issue #3816)
you have to use a custom nile binary until the next heroic release
you can get it from https://nightly.link/imLinguin/nile/actions/runs/9428563942, unzip, set executable permissions, pick it in Settings > Advanced
im trying to do this but ik fwiling, can explain better how add custom nile
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Im trying that but i get this error: |
You have to make the binary executable |
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Edit: Played with bazzite some more to get this working, I could NOT use the 'file picker' to select the binary, It would give a path such as /run/user/1000/ which never seemd to work right. But if i manually entered Original comments below. Been trying to do this as well, on my bazzite setup, HGL installed via flatpak. nile is executable, I can run it via the command line, i have tried putting it in my example of what I mean.. I have the nile binary in I select it in the advanced settings of HGL, i close the program, and reopen it, to verify the change took. HGL is now showing the path as If i check that path, via terminal, indeed - the nile binary is there. (and its still in .local/bin) this is likely some feature of Bazzite and btfs that I do not fully understand. I am not really experienced with how Bazzite, and its ublue base and immutable design with btrfs, so there may be some quirk with Bazzite and doing this fix. I have not yet tried this fix on my SteamDeck. Edit: It worked on my Deck just fine. Put the extracted |
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Thank you. I had this issue as well. nile fix it. 👍 |
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Came here to advise that the manual workaround of downloading the latest nile binary works |
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Just to add a comment for people who may be having similar issues. I couldn't get the new nile file to work for me for unknown reasons. Eventually, I figured out that I needed to copy the nile file to a folder that heroic games launcher had access to. for me /home/deck/.steam was a good folder to copy nile to and then configure in settings. This is because HGL is a flatpak and I used FlatSeal to figure out which folders HGL had rights to access. It couldn't access my /home/deck/Downloads folder. So it would fail to work as many on this thread have posted. |
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The problem is, the 1.1.0 fix as well as the one linked to in another issue have only been compiled for Apple Silicon (arm64) and not a universal binary with x86 support, leaving behind a whole lot of Intel users. I don't know if this is the intent of Heroic, but I certainly hope it isn't. |
I think |
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It's been a month, and at least the flatpack version for Linux is DOA without this manual workaround. What's the timeline looking like for an updated release ? |
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Very sorry for the issue. We've been looking at a release for a few weeks now, sadly crucial people required for that were (and still are) busy with non-Heroic things. We're hoping to get a release out very soon. |
Describe the bug
When attempting to view information on any Amazon Games content in my library through Heroic, Heroic shows a "cannot get game info" error. On attempting to install anything from Amazon, Heroic does not get install size or download size, simply infinitely showing "Getting download size..." and "Getting install size..." Importing existing Amazon games also does not work, seemingly attempting to import for a second, but nothing changes.
Add logs
Steps to reproduce
Expected behavior
On clicking library entry: Display game information, including install size and download size
On clicking Install button on library entry: Display download size and install size, and allow installation of the game.
On clicking Import in the above window: File selection window appears as intended. On selecting game folder, show the selected game as Playable in Heroic.
Screenshots
Heroic Version
Latest Stable
System Information
Time of this report: 6/9/2024, 20:45:51
Machine name: SPAWN-OF-BEASTI
Machine Id: {C3B75E08-FC77-49F1-979C-83CF3A7C6331}
Operating System: Windows 11 Education 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: P1.90 (type: UEFI)
Processor: AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
Memory: 32768MB RAM
Available OS Memory: 32692MB RAM
Page File: 24970MB used, 17962MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.2.2
DxDiag Version: 10.00.22000.2600 64bit Unicode
Full DXDIAG report
Additional information
No response
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