Update seed.js

seed.js

@@ -8,7 +8,7 @@ await db.dropDatabase();
 
 // Make some users
 
-const user1 = await users.create(
+const admin1 = await users.create(
   "John",
   "Doe",
   "jdoe",
@@ -18,9 +18,11 @@ const user1 = await users.create(
   "Admin",
   "IT Director"
 );
-console.log(`Created user ${user1.username} | ${user1.role} | ${user1.title}`);
+console.log(
+  `Created user ${admin1.username} | ${admin1.role} | ${admin1.title}`
+);
 
-const user2 = await users.create(
+const admin2 = await users.create(
   "Marcus",
   "Smith",
   "msmith",
@@ -30,9 +32,25 @@ const user2 = await users.create(
   "Admin",
   "IT Helpdesk Technician"
 );
-console.log(`Created user ${user2.username} | ${user2.role} | ${user2.title}`);
+console.log(
+  `Created user ${admin2.username} | ${admin2.role} | ${admin2.title}`
+);
 
-const user3 = await users.create(
+const admin3 = await users.create(
+  "Hanna",
+  "Wong",
+  "hwong",
+  "Password!23",
+  "Password!23",
+  "hwong@stevens.edu",
+  "Admin",
+  "IT Helpdesk Technician"
+);
+console.log(
+  `Created user ${admin3.username} | ${admin3.role} | ${admin3.title}`
+);
+
+const user1 = await users.create(
   "Alex",
   "Williams",
   "awilliams",
@@ -42,9 +60,9 @@ const user3 = await users.create(
   "User",
   "Sales Manager"
 );
-console.log(`Created user ${user3.username} | ${user3.role} | ${user3.title}`);
+console.log(`Created user ${user1.username} | ${user1.role} | ${user1.title}`);
 
-const user4 = await users.create(
+const user2 = await users.create(
   "Sarah",
   "Brown",
   "sbrown",
@@ -54,8 +72,44 @@ const user4 = await users.create(
   "User",
   "Accountant"
 );
+console.log(`Created user ${user2.username} | ${user2.role} | ${user2.title}`);
+
+const user3 = await users.create(
+  "Jannet",
+  "Waterland",
+  "jwaterland",
+  "Password!23",
+  "Password!23",
+  "jwaterland@stevens.edu",
+  "User",
+  "Graphic Designer"
+);
+console.log(`Created user ${user3.username} | ${user3.role} | ${user3.title}`);
+
+const user4 = await users.create(
+  "Clyde",
+  "Smith",
+  "csmith",
+  "Password!23",
+  "Password!23",
+  "csmith@stevens.edu",
+  "User",
+  "Graphic Design Intern"
+);
 console.log(`Created user ${user4.username} | ${user4.role} | ${user4.title}`);
 
+const user5 = await users.create(
+  "Jessica",
+  "Evans",
+  "jevans",
+  "Password!23",
+  "Password!23",
+  "jevans@stevens.edu",
+  "User",
+  "Marketing Manager"
+);
+console.log(`Created user ${user5.username} | ${user5.role} | ${user5.title}`);
+
 // Make some tickets
 
 const ticket1 = await tickets.create(
@@ -64,115 +118,224 @@ const ticket1 = await tickets.create(
   "In Progress",
   "High",
   Date.now() + 172800000, // two days from now
-  user3._id,
-  [user2._id],
-  "Hardware",
+  user1._id,
+  [admin2._id],
+  "Service Request",
   ["Laptop", "Dell", "Windows"]
 );
 console.log(
-  `Created ticket ${ticket1.title} | ${ticket1.status} | ${ticket1.priority}`
+  `Created ticket ${ticket1.name} | ${ticket1.status} | ${ticket1.priority}`
 );
 
 const comment1 = await comments.create(
   ticket1._id,
-  user2._id,
+  admin2._id,
   "null",
-  "Hi Alex, what is the number of your laptop? It should be on the sticker on the bottom of the laptop. Let me know so I can get a replacement device ready for you."
+  `Hi ${user1.firstName}, what is the number of your laptop? It should be on the sticker on the bottom of the laptop. Let me know so I can get a replacement device ready for you.`
 );
-console.log(`Created comment by ${user2.username}`);
 
 const comment2 = await comments.create(
   ticket1._id,
-  user3._id,
+  user1._id,
   comment1._id,
-  "Hi Marcus, the number is ATL872."
+  `Hi ${admin2.firstName}, the number is ATL872.`
 );
-console.log(`Created comment by ${user3.username}`);
 
 const comment3 = await comments.create(
   ticket1._id,
-  user2._id,
+  admin2._id,
   "null",
-  "Hey Alex, I have a replacement laptop ready for you. Please come by the IT department to pick it up. Thanks!"
+  `Hey ${user1.firstName}, I have a replacement laptop ready for you. Please come by the IT department to pick it up. Thanks!`
 );
-console.log(`Created comment by ${user2.username}`);
 
 const ticket2 = await tickets.create(
   "Can't access my email",
   "I can't access my email. I need to send an important email to a client. Please help me as soon as possible.",
   "To Do",
-  "Medium",
+  "Normal",
   Date.now() + 86400000, // one day from now
-  user4._id,
-  [user2._id, user1._id],
-  "Software",
+  user2._id,
+  [admin2._id, admin1._id],
+  "Service Request",
   ["Email", "Outlook", "Windows"]
 );
 console.log(
-  `Created ticket ${ticket2.title} | ${ticket2.status} | ${ticket2.priority}`
+  `Created ticket ${ticket2.name} | ${ticket2.status} | ${ticket2.priority}`
 );
 
 const comment4 = await comments.create(
   ticket2._id,
-  user1._id,
+  admin1._id,
   "null",
-  "Hi Sarah, where in the building are you? I will have Marcus come by to help you."
+  `Hi ${user2.firstName}, where in the building are you? I will have ${admin2.firstName} come by to help you.`
 );
-console.log(`Created comment by ${user1.username}`);
 
 const comment5 = await comments.create(
   ticket2._id,
-  user4._id,
+  user2._id,
   comment4._id,
-  "I am in the accounting department on the 7th floor. I sit next to the printer."
+  "I am in the accounting department on the 7th floor. I sit next to the big printer."
 );
-console.log(`Created comment by ${user4.username}`);
 
 const comment6 = await comments.create(
   ticket2._id,
-  user2._id,
+  admin2._id,
   "null",
-  "Hey Sarah, I stopped by your desk but you were not there. Please give me a call when you are back at 555-555-5555."
+  `Hey ${user2.firstName}, I stopped by your desk but you were not there. Please give me a call when you are back at 555-555-5555.`
 );
-console.log(`Created comment by ${user2.username}`);
 
 const ticket3 = await tickets.create(
   "Printer not working!!!!!!!",
   "THE PRINTER AT MY DESK IS NOT WORKING!!! I NEED TO PRINT SOMETHING ASAP. PLEASE HELP ME NOW!!!! THIS IS UNACCEPTABLE!!!!",
   "Completed",
-  "Low",
+  "Low", // in this case, an admin changed it to low priority after the ticket was created as critical by the entitled user
   "",
-  user3._id,
-  [user1._id],
-  "Hardware",
+  user1._id,
+  [admin1._id],
+  "Service Request",
   ["Printer", "HP"]
 );
 console.log(
-  `Created ticket ${ticket3.title} | ${ticket3.status} | ${ticket3.priority}`
+  `Created ticket ${ticket3.name} | ${ticket3.status} | ${ticket3.priority}`
 );
 
 const comment7 = await comments.create(
   ticket3._id,
-  user1._id,
+  admin1._id,
   "null",
   "I'm on my way up to your desk now. Hang tight."
 );
-console.log(`Created comment by ${user1.username}`);
 
 const comment8 = await comments.create(
   ticket3._id,
-  user3._id,
+  user1._id,
   comment7._id,
-  "I am extremely displeased with the state of my printer! It's been malfunctioning for days, and I am absolutely livid about it! I demand that someone come and fix this infernal machine immediately! I shouldn't have to put up with this level of frustration and inconvenience. It's outrageous that I have to waste my time and energy dealing with such a simple problem."
+  "I am extremely displeased with the state of my printer! It's been malfunctioning for days, and I am absolutely livid about it! I demand that someone come and fix this immediately!! I shouldn't have to put up with this level of frustration and inconvenience. It is outrageous that I must waste my time dealing with this issue."
 );
-console.log(`Created comment by ${user3.username}`);
 
 const comment9 = await comments.create(
   ticket3._id,
-  user1._id,
+  admin1._id,
   "null",
   "If this were to happen again, please try restarting the printer first as I just showed you. If that doesn't work, please submit a new ticket."
 );
-console.log(`Created comment by ${user1.username}`);
+
+const ticket4 = await tickets.create(
+  "Photoshop not allowing me to save as gif",
+  "I am unable to save my file as a gif in Photoshop! I am getting a disk permission error. Please help me as soon as you can.",
+  "In Progress",
+  "Normal",
+  Date.now() + 345600000, // four days from now
+  user4._id,
+  [admin3._id],
+  "Incident",
+  ["Photoshop", "Adobe", "MacOS"]
+);
+console.log(
+  `Created ticket ${ticket4.name} | ${ticket4.status} | ${ticket4.priority}`
+);
+
+const comment10 = await comments.create(
+  ticket4._id,
+  admin3._id,
+  "null",
+  `Hi ${user4.firstName}, let me know when you are available so I can remote into your computer and take a look.`
+);
+
+const comment11 = await comments.create(
+  ticket4._id,
+  user4._id,
+  comment10._id,
+  `I am available now ${admin3.firstName}.`
+);
+
+const comment12 = await comments.create(
+  ticket4._id,
+  admin3._id,
+  "null",
+  `I was not able to determine the cause of the issue. I have opened a support case with Adobe and will let you know as soon as I hear back.`
+);
+
+const ticket5 = await tickets.create(
+  "New laptop request",
+  "I would like to request a new MacBook Pro. My current unit, ATL293, has been freezing and crashing frequently when I am using Photoshop and Figma.",
+  "Completed",
+  "Normal",
+  "",
+  user3._id,
+  [admin1._id, admin3._id],
+  "Service Request",
+  ["Laptop", "MacBook", "MacOS"]
+);
+
+const comment13 = await comments.create(
+  ticket5._id,
+  admin1._id,
+  "null",
+  `Hi ${user3.firstName}, unfortunately we can not just give you a new laptop without first trying to resolve the issue at hand. I will have ${admin3.firstName} come by to take a look in a few minutes.`
+);
+
+const comment14 = await comments.create(
+  ticket5._id,
+  admin3._id,
+  comment13._id,
+  `Will do ${admin1.firstName}.`
+);
+
+const comment15 = await comments.create(
+  ticket5._id,
+  admin3._id,
+  "null",
+  `I have inspected ${user3.firstName}'s laptop and determined that all of the ventilation holse are caked with dust! I will take the laptop to the IT department workshop to clean it out.`
+);
+
+const comment16 = await comments.create(
+  ticket5._id,
+  admin1._id,
+  comment15._id,
+  `Thanks for the update ${admin3.firstName}!`
+);
+
+const comment17 = await comments.create(
+  ticket5._id,
+  user3._id,
+  "null",
+  `Thank you ${admin3.firstName} and ${admin1.firstName} for your help! When should I come to pick up my laptop ${admin3.firstName}?`
+);
+
+const comment18 = await comments.create(
+  ticket5._id,
+  admin3._id,
+  comment17._id,
+  `I will let you know when it is ready to be picked up ${user3.firstName}. I have a few other tickets to work on first.`
+);
+
+const comment19 = await comments.create(
+  ticket5._id,
+  admin1._id,
+  "null",
+  `${user3.firstName} is our lead designer and needs a laptop to work on. Please prioritize this ticket ${admin3.firstName}.`
+);
+
+const comment20 = await comments.create(
+  ticket5._id,
+  admin3._id,
+  comment19._id,
+  `Will do!`
+);
+
+const comment21 = await comments.create(
+  ticket5._id,
+  admin3._id,
+  "null",
+  `I have cleaned out the dust and the laptop is working fine now ${user3.firstName}. Please come to the IT department to pick it up.`
+);
+
+const comment22 = await comments.create(
+  ticket5._id,
+  user3._id,
+  comment21._id,
+  `Great, I'm on my way!`
+);
 
 await closeConnection();