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Call center, Sos queue, Task manager, and Group event manager in one app. Based on SpringCloud microservices.

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PavelRavvich/open-help

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OpenHelp - automated communication systems for save people.

Specifically designed to manage the integration of people in new countries.

This software is open source, free for self-hosted for any regional/municipal organizations or independent found who intend to contribute help to people who was forcibly displaced directly or indirectly by war reasons. OpenHelp does not have a central node for collecting data in order to avoid abuse. Each organization must deal with the collected data in accordance with the laws of its country.


Functionality

Bunch of integrated services which packed into docker compose with everything you need to deploy in a few hours centers of information help with the following means of communication:

  1. SOS

Immediate SOS channel for fast operator's SIP server callback.

  1. Story

User's long term support based on task tracking.

  1. Group

Automation for group event scheduling.

  1. Performance Dashboard

Absorption employee\volunteers performance research based on activity statistic.

  1. Sociological research data (API)

Statistic API with impersonal data.

All services already integrated between each other as a single application.

Backend tech stack:

  • Java v17
  • Gradle v7.4.2

Build source:

$ gradle clean build


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Call center, Sos queue, Task manager, and Group event manager in one app. Based on SpringCloud microservices.

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