A curated list of resources to learn Amazon Connect and build a cloud contact center application with Amazon Connect. The following resources consist of free and paid resources.
Official Connect Docs
- Connect Administrator Guide
- Connect API Reference
- Whitepapers & Guides
- Connect AWS SDK JS V3
- Connect NPM
- AmazonConnect Github
- Amazon-Connect-StreamJS for building custom CCP
- Amazon-Connect-ChatJs for integrating Chatjs in custom CCP applications.
- Amazon-Connect-TaskJS for integrating Task channel in custom CCP apps.
Courses from Udemy
- Amazon Connect Complete Training Course by Arun Nair.
Amazon Blog on AmazonConnect
- AmazonConnect Official Blog
- AmazonConnect What's New Feed
- AmazonConnect Release Notes
- Contact Center Blog
AWS Skil Builder
AWS Workshops
- Getting started with Amazon Connect
- Amazon Connect Bootcamp
- Introduction to Amazon Connect
- Agent Empowerment Suite on Amazon Connect
- Amazon Connect forecasting, capacity planning and scheduling
- Amazon Connect Evaluation Forms
- Amazon Connect User Provisioning
- Amazon Connect Barge In
- Visualizing Amazon Connect Data and Events using Amazon QuickSight
- Build a Task Automated Contact Center with Amazon Connect and Machine Learning
- Building a contact survey solution for Amazon Connect
- Amazon Connect Global Resiliency
- Amazon Connect Contact Flow Deployment Workshop
- Troubleshooting contact flow errors in Amazon Connect
- Amazon Connect Chat
- Amazon Connect Tasks
- Amazon Connect Voice ID
- Amazon Connect Profiles
- Amazon Connect Softphone Controls
- Amazon Connect SSO
- Contact Lens for Amazon Connect
- Amazon Connect and Amazon Lex Integration
- Visualize Amazon Connect Contact Trace Records using Amazon QuickSight
- QuickSight Workshop
- Amazon Connect Operational Workshop
Youtube Videos
- What is Amazon Connect
- Getting Started with Amazon Connect
- Amazon Connect Enablement
- Generative AI for Customer Service with Amazon Connect
- Amazon Connect Tutorials playlist
- Amazon Connect videos by Rajiv Coomar
- AWS Connect Contact Center playlist by DrVoIp
- AWS Cloud Contact Center Introduction and Demo
- AWS reInvent 2022 - What’s new in contact centers with Amazon Connect
- Get Started in Minutes with Amazon Connect in Your Contact Center
- VoiceBootcamp - Amazon AWS Connect - How to Build Cloud Call Center
- Agent Training for the Amazon Connect Contact Control Panel (CCP)
- AWS Summit ANZ 2023: Super-powered customer experience using Amazon Connect
- AWS On Air ft Step-by-step guides for Amazon Connect agent workspace
- Invoke Lambda Function from Amazon Connect by Passing Parameters
Articles