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This project involves helping a telecoms company better understand how its call center operations are performing on a daily basis.

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adamyangyang/operations-analytics

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Operations Analytics

Overview

This project involves helping a telecoms company better understand how its call center operations are performing on a daily basis.

The goal is to create an easy-to-use dashboard for them to keep track of all their required KPIs. In addition, provide any additional insights on emerging trends on the business based on the given data.

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Data Model

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Date Selection

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Agent Selection

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Topic Selection

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This project involves helping a telecoms company better understand how its call center operations are performing on a daily basis.

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