Users are getting an error page with a black and white flicker strobe-like effect #4502
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alexwykoff
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needs-investigation
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User report: |
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Will be checking this out- might be related to calculations w/ the window frame, per comment by @zcbenz when I upstreamed this (it was reverted after merge) |
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are these all anniversary edition? |
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this is slightly different from what @srirambv reported. He said he only sees the issue in tabs opened from links |
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@rajakvk do you have the anniversary edition update? What is your screen resolution? |
bridiver
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@rajakvk do you still see the issue? @jonathansampson was working with someone who had seen the issue previously and it may have been related to Windows Defender |
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@bsclifton I don't believe the issue was related to Windows Defender; I suspect the update to Defender they saw was a mere coincidence, coinciding with the passing of several hours between opening Brave, as well as a new Session, and a restart of their machine. |
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Can we close this? |
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@bbondy The user I was speaking to reported that the issue had gone away by the next day. There was one other user who reported this issue; I'll check with them as well to see if it has resolved itself by now. |
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+1 from support : https://linkbubble.zendesk.com/agent/tickets/5830
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alexwykoff
changed the title
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Did the in-browser upgrade today. No difference. |
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Because it's not fixed yet |
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You may have misunderstood the nature of my comment. As it has been ~10 minor updates since I last posted, I am offering clarifying information on my case. If this is not desired I will unsubscribe from the issue. |
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@D-m-L apologies- this is still a work in progress... I believe I have found a fix for this 😄 When we have new builds available, would you be interested in testing this for us? We might have something as early as today |
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Happy to help. Don't want to be a bother. I know we're all busy. |
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@D-m-L (and others too! @boozedog @CyrexCore2k) we have a release candidate available if you wanted to try it out 😄 I believe this may fix the issue for you! Please let me know 😄 |
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The install was very quiet, and afterward Brave starts two processes which shut down almost immediately. I used both the 64-bit msi and exe installers with the same results for both. This was on a Windows 7 machine; I'll try again on my Win10 box a little later. |
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@jbmonroe I've seen this before and had a problem with Squirrel (what's used for installing). You might try going to add/remove programs, uninstalling Brave (if it shows there), then rebooting. After reboot, install should work OK |
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Yes, I was thinking of doing that next--clean install instead of just
running it. I'll have something to report in a couple of minutes.
…On Fri, Jan 20, 2017 at 4:04 PM, Brian Clifton ***@***.***> wrote:
@jbmonroe <https://github.com/jbmonroe> I've seen this before and had a
problem with Squirrel (what's used for installing).
You might try going to add/remove programs, uninstalling Brave (if it
shows there), then rebooting. After reboot, install should work OK
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@jbmonroe awesome- thanks for trying. I was able to reproduce. We're going to try a new build here in a few mins which may help (release candidate 2) |
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I'll be on the lookout later tonight. Thanks!
…On Fri, Jan 20, 2017 at 4:24 PM, Brian Clifton ***@***.***> wrote:
@jbmonroe <https://github.com/jbmonroe> awesome- thanks for trying. I was
able to reproduce. We're going to try a new build here in a few mins which
may help (release candidate 2)
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Installed RC1 from the link above, got the install problem, uninstalled, rebooted, same thing. Creates window frame but closes before filling with anything. (Probably preferable to the flashing! : ) Will await RC2. |
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Please try with the latest build, RC5: https://github.com/brave/browser-laptop/releases/tag/v0.13.0dev-RC5 |
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Clean install, up and running. Now if I can just figure out how I
triggered the black/white flashing.....
…On Sun, Jan 22, 2017 at 10:42 PM, Suguru Hirahara ***@***.***> wrote:
Please try with the latest build, RC5: https://github.com/brave/
browser-laptop/releases/tag/v0.13.0dev-RC5
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And thanks! :)
On Mon, Jan 23, 2017 at 6:48 AM, Brook Monroe <brook.monroe@gmail.com>
wrote:
… Clean install, up and running. Now if I can just figure out how I
triggered the black/white flashing.....
On Sun, Jan 22, 2017 at 10:42 PM, Suguru Hirahara <
***@***.***> wrote:
> Please try with the latest build, RC5: https://github.com/brave/brows
> er-laptop/releases/tag/v0.13.0dev-RC5
>
> —
> You are receiving this because you were mentioned.
> Reply to this email directly, view it on GitHub
> <#4502 (comment)>,
> or mute the thread
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>
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I haven't noticed anything awry so far.
…On Mon, Jan 23, 2017 at 11:35 AM, Brian Clifton ***@***.***> wrote:
@jbmonroe <https://github.com/jbmonroe> everything working ok?
@D-m-L <https://github.com/D-m-L> you can try the latest release above,
that @luixxiul <https://github.com/luixxiul> linked to 😄
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I'm afraid I won't be able to assist with testing the fix. I switched off compatibility mode prior to installing RC5 to verify I am still experiencing the issue and it seems to have resolved itself? I event tried rebooting to verify Windows wasn't persisting some compatibility setting or something. Here's what I have in my Help -> About Brave 0.12.15 I've been running in compatibility mode since December 21st (see my comment above). Maybe sometime since then my usage flipped a misbehaving bit back. Regardless many thanks to @bsclifton for your work on this. I'll post back here if the problem returns and I can test the RC. Love the browser!! :) |
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Was able to install and run RC5 with no errors. Came up with an empty about:error page in the same position and window size as previously. Browsed to Google and Facebook (without logging in) and their homepages were displayed without error! Looks like you've squashed this one! |
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Multiple reports that this problem is fixed. Closing as fixed in 0.13.0. |
cndouglas
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I'm getting what I believe is this issue on Win 10 pro x64 since updating to 0.19.95. Running in compatibility mode does indeed work around this issue. Likely relevant based on info above... I have an nvidia optimus card, m2200 paired to a intel P630 on chip. Please let me know if I can capture any relevant information to help debug. |
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@LeeGDavis Would you be able to capture a screen recording of this issue? |
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@jonathansampson I'll try and get a screen recording up later today, but here are a couple screen shots of what it flashes back and forth with: |
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Following the instructions at https://community.brave.com/t/window-is-solid-black-or-solid-white-looks-like-a-blank-page/10003/3 and using the disable gpu flag, |
Did you search for similar issues before submitting this one?
Yes
Describe the issue you encountered:
Some users after updating to 0.12.3 are experiencing screen flicker.
Expected behavior:
The content should render normally.
This has been found primarily on Windows devices.
0.12.3
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