This project is part of the PwC Switzerland Power BI in Data Analytics Virtual Case Experience, demonstrating the application of digital tools in data visualization, automation, data cleansing, and more to address common business challenges. It features a series of Power BI dashboards focusing on Call Centre Trends, Customer Retention, and Diversity & Inclusion. Each dashboard provides actionable insights into different facets of business operations and strategic planning, aiding PwC Switzerland and its clients in enhancing operational efficiency, fostering customer loyalty, and promoting a more inclusive workplace.
Through meticulous data analysis and visualization, this project aims to support informed decision-making and highlight areas for improvement and innovation.
The first dashboard provides a comprehensive view of call centre metrics, focusing on customer satisfaction, call volumes, and agent performance. It aids in identifying areas for improvement in call centre operations.
This dashboard was developed in response to a request from the telecom's Retention Manager, showcasing key metrics related to customer loyalty and retention. It visualizes data to predict customer churn and identifies potential strategies to enhance customer retention.
Focusing on the telecom client's goal of improving gender balance at the executive management level, this dashboard visualizes metrics related to diversity and inclusion, offering insights into current trends and areas for action.
