Skip to content

Commit

Permalink
Merge pull request #18855 from meda123/patch-53
Browse files Browse the repository at this point in the history
Update muting-rules-suppress-notifications.mdx
  • Loading branch information
rhetoric101 authored Oct 4, 2024
2 parents d76a372 + 6297d77 commit 1c17949
Show file tree
Hide file tree
Showing 2 changed files with 6 additions and 5 deletions.
Original file line number Diff line number Diff line change
Expand Up @@ -73,17 +73,18 @@ Rules can have one of the following statuses:
Go to <DNT>**[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts > Muting rules**</DNT>: You can create complex muting rules to target a small or large set of unwanted notifications.
</figcaption>

## How to suppress notifications [#notify]
## Notification options for muting rules [#notify]

If a mute rule is active, for example, planned maintenance, you won't receive notifications when an incident is triggered.
When a muting rule is active, and an incident is opened, a user will not receive a notification. You can configure the behavior for notifications when a muting rule is inactive with the two settings below:

When the mute rule is no longer active, you've these options:
* <DNT>**Notify**</DNT>: If there’s an ongoing incident after the muting rule window ends, you will be notified. This works by closing the existing, muted incident, and if the threshold is still being violated, a new incident will open in a non-muted state, triggering a notification. We recommend keeping this default setting.

* <DNT>**Close ongoing incidents**</DNT>: This means that if an incident is triggered or still open right after the mute rule has expired or been disabled, you'll receive a notification. We recommend that you keep this default setting.
* <DNT>**Suppress notification**</DNT>: If there’s an ongoing incident after the muting rule window ends, you will not be notified. This works by leaving the existing, muted incident open past the muting rule window end timestamp.

* <DNT>**Continue ongoing incidents**</DNT>: This means that if an incident that started during a muting window continues after the muting rule becomes inactive, you will not be notified.

<img
width="65%;"
style={{align: "left"}}
title="How to suppress notifications"
alt="How to suppress notifications"
src="/images/alerts_screenshot-crop_suppress-notifications.webp"
Expand Down
Binary file not shown.

0 comments on commit 1c17949

Please sign in to comment.