HTTP ERROR 500 after updating from 17.0.3 to 18.0.1 over Webupdater #19801
Comments
stoamandl
added
0. Needs triage
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I met the same bug, but updating through the CLI worked. e.g. |
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Delete the files automated tagging app and install again from app store. |
Hi @Leo-LB |
PHP module for the database is missing. That happens usually if people switch to a newer PHP version and forget to install the required modules. |
Hi @kesselb, you mean that i should just delete the hole folder from pimple? |
Okay, How i can get the missing module? |
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I don't know. The cron might use a different PHP version than webserver. Probably the people at https://help.nextcloud.com/ are able to figure that out. |
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Okay, Thanks a lot. |
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OK. As starting point I would check if there are more than one PHP version installed and the right one is used by Nextcloud. It happens a lot that people switch the PHP version with their web hosting control panel and forget the change the version used for cli jobs. |
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Ok. |
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@stoamandl There can be multiple configurations even for the same PHP version, so you really need to look things up with Plesk about that. Environment variables can be different, or the directory of PHP. |
Hi leo-lb, i checked my plesk dashboard. Browser show Internal Server Error The server encountered an internal error and was unable to complete your request. Apache Errors show this |
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@stoamandl I'm afraid I can't be of much help then. I would need access to the machine to troubleshoot, it's a bit difficult with just those logs. |
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Hi @Leo-LB, My first thought was also that something is wrong with my php installation. |
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@stoamandl |
Yes, |
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Hi @Leo-LB , i solved the problem by installing the nc 18.0.1 manual and moved the config and data folder back to the manual installed nc. Best regards |
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Seems to be resolved. |
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@kesselb No it's not! The Web Updater is still buggy. It's @stoamandl that successfully recovered from that Web Updater bug, but that bug isnt fixed. |
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Then create a proper bug report by using the issue template and provide all the required information to reproduce the problem. Additionally the updater log would be interesting. I guess something went wrong while update the files automated tagging app (such apps should be disabled by the updater actually) or the opcache is not cleared properly. |
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@Leo-LB You are right. Server configuration detail Operating system: Linux 4.4.0-042stab140.1 #1 SMP Thu Aug 15 13:32:22 MSK 2019 x86_64 Webserver: Apache (fpm-fcgi) Database: mysql 5.7.29 PHP version: 7.3.15 Modules loaded: Core, date, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, Reflection, session, standard, SimpleXML, sockets, mbstring, tokenizer, xml, cgi-fcgi, mysqlnd, bcmath, curl, dba, dom, enchant, fileinfo, gd, imagick, imap, intl, json, ldap, exif, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, redis, soap, sodium, sqlite3, sysvmsg, sysvsem, sysvshm, tidy, xmlreader, xmlrpc, xmlwriter, xsl, zip, ionCube Loader, Zend OPcache Nextcloud version: 18.0.1 - 18.0.1.3 Updated from an older Nextcloud/ownCloud or fresh install: Where did you install Nextcloud from: unknown Signing statusArray ( ) List of activated appsEnabled:
Configuration (config/config.php){ External storages: yes External storage configurationNo mounts configured Encryption: no User-backends: OC\User\Database Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36 Also here the Updater Log! If that's okay, you are welcome to reopen the issue. |
Hi,
i updatend my nextcloud installation over Webupdater and now i get http error 500.
See my logfiles.
Thank you.
Best regards
Jan
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