[Bug]: Move or copy files and folders fails

[gibelium]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

The "move or copy" function in the WebInterface fails for files and folders as well.

• No log entry is written
• Error message "'Move or copy' action failed" is show in the info area at the upper right of the weg interface
• Moving files/folders on a local client machine and syncing the changes via Nextcloud Desktop App works without issues

Steps to reproduce

1. Create a file or folder in your privat home folder
2. Create a folder "Test" in your home folder
3. Open 3-dots menu for the file or folder created in step 1
4. Select "move or copy" option and select the folder created in step 2
5. Select "Copy to TEST" or "Move to TEST" (both will fail)
6. See the error message "'Move or copy' action failed"
7. Check the log reader and see that no error has been written ti the log file

Expected behavior

1. "Copy or move" function actually moves or copies files and folders without error.
2. If an error occurs a meaningful log entry is created

Installation method

Community VM appliance

Nextcloud Server version

28

Operating system

None

PHP engine version

PHP 8.1

Web server

Apache (supported)

Database engine version

MySQL

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

No response

List of activated Apps

No response

Nextcloud Signing status

No response

Nextcloud Logs

No response

Additional info

No response

[joshtrichards]

This sounds like #41414, but that shouldn't exist in the general release due to #42057. Are you certain you're not running a Release Candidate build? [Providing the output of occ config:list system and running an integrity check would probably be the most reliable ways to try confirming that.]

[melianmiko]

Ran into same problem, Nextcloud 28.0.1 from docker image.

occ config:list system and running an integrity check

output.txt

Upd. Full manual update via ZIP-file from website didn't resolves this bug.

[PolishTanker]

The same story. On Nextcloud Windows Client, everything works. But it is apparently due to different approach to moving files.
Web UI can't do this job and fails when you try to move files. Earlier this worked.

[flysaber]

I also encountered the same error, which occurred on the server side (I am not using the desktop version). I used the setup-nextcloud.php file for online installation and installed the latest version of nextcloud on Ubuntu 22.04, using Apache, PHP 8.1, and MySQL 8 environments.

[joshtrichards]

I'm unable to reproduce this.

1. Create a file or folder in your privat home folder
2. Create a folder "Test" in your home folder

Already have a test file (a simple document).
I'm creating a folder /TestMove
I'm selecting Move or Copy from the 3-dot menu next to my test file.
I'm selecting /TestMove as the target.

• What are your underlying filesystems/mount types?
• Are either the source or destination shared or External Storage mounts in NC?
• Is encryption and/or end_to_end_encryption in-use?

[OsirisDBA]

I'll try to isolate my case, right now it's to complicated. My case is the following: Nextcloud:latest docker on unraid Group folders extension installed Created a group folder, determined path Shut down container Create an unraid share Mount an unraid path as a volume at the group folder path Start container Scan all files Moves and copies work maybe 1 of 10 tries. But I'm also moving between mounts. There are no log entries. I get the move or copy failed message and in the upper left there are some flashing broken image links. Like I said, to complicated. I'll try and simplify.

…

On Sun, Dec 31, 2023, 4:18 PM Josh Richards ***@***.***> wrote: I'm unable to reproduce this. 1. Create a file or folder in your privat home folder 2. Create a folder "Test" in your home folder Already have a test file (a simple document). I'm creating a folder /TestMove I'm selecting *Move or Copy* from the 3-dot menu next to my test file. I'm selecting /TestMove as the target. - What are your underlying filesystems/mount types? - Are either the source or destination shared or External Storage mounts in NC? - Is encryption and/or end_to_end_encryption in-use? — Reply to this email directly, view it on GitHub <#42469 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AGCQKJGRHOXCJKJIKMQC433YMHQBRAVCNFSM6AAAAABBA3KUAWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZTGA2DMMRYGA> . You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[alboon]

Moving in the phone app works, website ui doesn't work, having the same issue, I have an unraid docker, just updated to "version": "28.0.1.1" using nginx as a proxy but never had issues before moving stuff in the web UI.

{
    "app": "files",
    "uid": "user",
    "level": 2,
    "action": {
        "_action": {
            "id": "move-copy",
            "order": 15
        }
    },
    "e": {}
}

[ERROR] files: Error while executing action core-common.js?v=0ed4b617-0:2

https://<URL>/dist/files-init.js?v=0ed4b617-0
Error: Cancelled move or copy operation at https://<URL>/dist/files-init.js?v=0ed4b617-0:2:7556

[melianmiko]

Tried this browsers, it don't work:

• Chromium (plain, ArchLinux build, 120.0.6099.129-1)
• Firefox (ArchLinux build, 121.0-1)
• Vivaldi (6.5.3206.48)
• Microsoft Edge (version unknown, built-in to Win10)

BUT, sometimes after 2-10 page refreshes it starts working. Found that in Vivaldi & Edge. idk why, disabling cache or clearing cookies don't matter.

All browsers tested without any third-party extensions, of course. Wipe of cache/cookies don't help.

[szaimen]

cc @nextcloud/files

[hiweed]

I got the same problem, when I clicked move and copy menu item to do the action, the dest dir actually have contents show nothing ,and I check the chrome console reported "Failed to load resource:https://ip:port/core/preview?fileId=522&x=32&y=32&mimeFallback=true&a=0&c=659a5a5855cf3 the server responded with a status of 404 () ",then the browser shows "move and copy failed"，but no server error log saved in data/nextcloud.log or niginx error logs.

[mherweg]

we have the same (or similar) issue since update to 28. If I try to copy a file TO THE SAME FOLDER then in the Web-UI the 2 buttons "copy to..." "move to.." don't appear anymore. In Nextcloud version 27 the copy is created and renamed to FILENAME_copy

[ilsawa]

After upgrading to v28, when copying a file to a subfolder, I get a message that it is impossible to do this. At the same time, there are no messages in the logs.

[susnux]

@mherweg that is handled by #41768

[jansppenrade2]

Same bug here in Nextcloud version 28.0.1. For me moving files through the iOS app is also working fine but not on the Web UI. I also noticed that drag and drop in the Web UI currently works as a workaround.

[Vlad-Star]

I can confirm a problem with "Copy or Move" button in 28.0.1 attempted through the UI (getting "Move or copy" action failed message). Drag-n-drop move works just fine. No related errors in a log, even with 'debug' => true in the config.php

[TheDBP]

Same problem here, exactly as described by others.

[susnux]

Please do not spam the tickets if you do not have any additional information but just leave a 👍 reaction on the initial post.

But please as soon as 28.0.2 is published, test and report back :)

[alboon]

Still broken in 28.0.2rc3

[khlschrnk]

I ran into the same issues that moving files is not possible without further info. I found out that it happens if the destination folder starts (or maybe contains) with '#' (number sign). Happens with Firefox and Chrome.

After renaming the destination folder to remove the number sign moving files works.

Edit: I am using 28.0.1

[maaikez]

I have the same issue. For one (of the two) user.

So:

• I make a new directory with files
• I share the whole directory with another user
• The other user tries to move the directory to another directory (so it's not in root anymore)
• This fails.

But if he makes a new directory with files and I do exactly the same, it passes.
Drag and drop does also not work for him.

Version:
Nextcloud Hub 8 (29.0.5)

[nirurin]

So 10 months later, and this is still an issue?
Currently can't move any files. I can upload them and I can copy them inside the folders to make new copies... but I can't move files, and I can't delete files. They appear as moved/deleted briefly but when I refresh the page or window (depending on if I'm doing it via the browser gui or the windows app) they just reappear back where they were.

Nothing in logs at all.

[joshtrichards]

@maaikez & @nirurin: As you can see, this particular Issue has been addressed and closed (it was fixed within weeks of being reported). If you're experiencing anything remotely similar, it likely has a different underlying cause. Please open dedicated Issue(s) so that we have all the pertinent details about your situation in order to look into it.