Users administration page does not load after update to 9.1.0 #25594
Comments
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Any error in data/owncloud.log? How many users do you have in the system? |
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I'm logging into syslog, so theres no output in owncloud.log. In syslog I see debug messages for most of the page calls, but nothing if I open the users page. |
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hmmmm ... hard to tell what's going on here. I cannot reproduce this. |
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Maybe I can elaborate this a little with your help... I had a look into the javascript debugging and as mentioned before, I can create two cases: So I used the js error log I posted before and set some debugging points in users.js(starting in line 403) and js.js with the following result: if I'm displaying the whole list, it skips the whole `function (result) {...}`` part (each line for each call of the function) Unfortunately I dont see, where the data for the actual users is extracted, as it could may fail there, but maybe we can work this out together... |
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I think I've nailed down the problem: Could the @ be the issue? |
hmmm .... I quickly tested this with a user having a @ in the user name:
this is really strange |
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It definitely is! Does anyone know by chance, if it is save to alter the username via mysql or will this screw things up? Another addition: The desktop clients for the affected person are also not working (MacOS & iOS) - So it seems to be deeper than just an ajax problem |
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I'm also seeing this issue. None of the users have an @-symbol in it. |
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For my case it all traced back to one user (the only one with an @ in username, but I'm not sure, if this was the reason) - Users who had shared folders with him had problems (not able to login, failures while display data), When he was in the user list the list failed to display etc. |
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I also have this issue....my user directory is ldap server..but list of users does not show up..when I search for a user name, it shows up! |
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Same problem here some users can Best Regards |
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This is more information from my instance: ssl_access.log from apache: error.log from apache: Best Regards |
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I'm not being able to reproduce this. Upgraded from stable9 to stable9.1, different situations, no problems with users admin page or users login. |
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Hey Developers: You need add to delete file function first disable share and later delete. So problem is with delete shared files without unsharing. |
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Hi, I've tested that case.
No problems found, user1 can login correctly and all users appear in user management. |
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@takenek I asked my "problematic user" and he had created exactly the same situation you're describing - it seems like you solved the case! |
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@SergioBertolinSG Interesting what You say because i check few times and exacly working like i say.... @SergioBertolinSG Please do something like this:
Best Regards |
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Retested following this steps #25594 (comment), no errors at all. |
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BTW, when doing the upgrade you can't miss the X.X versions. 7.0->8.0->8.1->8.2->9.0->9.1 are you having into account 8.1 and 8.2 ? |
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@SergioBertolinSG I use Debian apt so i don`t remember what exacly was version when i update to next.... but i use apt everytime... if You skip something in line that will be a fault. So mayby this is a way of problem? |
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OK thanks @takenek |
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I've tried the upgrade using deb packages stable9 to current stable (9.1). And there is something different. It is working fine, I can login and see user management without problems, but in the logs I am seeing this: Those errors corresponds to deleted shares from user1. @jnweiger do you know if there is something different between upgrading using packages and tarballs regarding deleted shares? |
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I've tried this again using deb packages from 8.0->8.1->8.2->9.0->9.1 No problems, sorry I cannot reproduce this. |
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I think the best way is just take from someone dump database and check what is wrong. This is 100% problem with DB. I got exacly same instances on 2 server and one got problem another one working... difference between them is database. |
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The content or the engine? |
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Hmmm, some of the comments here remind me of #25557. |
PVince81
added
settings:admin
sev1-critical
settings:users
and removed
settings:admin
labels
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Can you try applying https://patch-diff.githubusercontent.com/raw/owncloud/core/pull/25754.patch on top of v9.1.0 ? |
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Please try again with 9.1.1 RC1 that contains that patch fixing shares. If the problem persists, please reopen. |
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Hi @PVince81 , |
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This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs. |
Steps to reproduce
Expected behaviour
Page should load and display the users
Actual behaviour
Page loads, but instead of the user list, there's a running circle - after a couple seconds I get a notification bubble that there's a problem loading the page and it will be reloaded in 5 seconds.
If you select a group on the left side, I get a glimpse of the list and then the error reoccurs.
Server configuration
Operating system: Ubuntu 16.04.1 LTS
**Web server:**Apache/2.4.18 (Ubuntu)
**Database:**10.0.25-MariaDB-0ubuntu0.16.04.1 Ubuntu 16.04
**PHP version:**7.0.8-0ubuntu0.16.04.1
ownCloud version: 9.1.0
**Updated from an older ownCloud or fresh install:**upgraded version
Where did you install ownCloud from:
owncloud official Ubuntu repository
(http://download.owncloud.org/download/repositories/stable/Ubuntu_16.04/)
Signing status (ownCloud 9.0 and above):
List of activated apps:
The content of config/config.php:
Are you using external storage, if yes which one: no
Are you using encryption: yes
Are you using an external user-backend, if yes which one: no
Client configuration
Browser: Chrome, Firefox
Operating system: Ubuntu 16.04 LTS
Logs
Web server access log
There's only output in apache access log - even with log_level = 0 theres no log output, while calling the users site.
Browser log
It does not seem to be a duplicate of 24734, as users.js is the patched version
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