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Sandboxie Start, Could not invoke program: System Error Code (14001) #715

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sebadamus opened this issue Mar 26, 2021 · 9 comments
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Bitdefender Collection of Bitdefender issues with SBIE fixed in next build Fixed in the next Sandboxie version Workaround Temporary or alternative solution

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@sebadamus
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sebadamus commented Mar 26, 2021

Describe the bug
After installing v0.7.2 I get the "Could not invoke program" when trying to open Firefox.

To Reproduce
Steps to reproduce the behavior:

  1. Right click on DefaultBox inside SandboxiePlus Panel, Run, Run Web Browser
  2. Also tried to first open a cmd (normal) and a cmd (admin) sandboxed, and executing from command line with the exe direcly.
  3. I get the error popup Sandboxie Start window, saying "could not invoque program..." some more text (in spanish like my windows) ...System Error Code... and finally the error (14001) .

Expected behavior
That Firefox 87.0 open normally as before with v0.7.2

Screenshots
imagen

System and installed software (please provide the following information):

  • Windows 10 20H2 19042.868
  • Sandboxie Plus 0.7.2
  • Sandboxie Plus 0.7.1
  • Bitdefender Free version (tested with the protection turned off, too)

Additional context
I had two sandboxies DefaultBox and BoxDev. The first comes from log ago, like when sandboxie classic version and worked fine with Sandboxie Plus 0.7.1
Then with 0.7.1 I created a the new sandboxie called BoxDev (the error appear here too)
THIS MIGHT BE OF INTEREST
Then with 0.7.2 I created a new sandboxie a Default, a Legacy and a Hardened one... each one opens fine Firefox!!! so the problem might be with 0.7.2 that "wont understand" something of 0.7.1 sandboxies version

Trace Log when the error appears

|Process| |Type| |Status| |Value|
Start.exe (7632, 4088) - 22:42:15.782 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0h
Start.exe (7632, 4088) - 22:42:15.782 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0
Start.exe (7632, 4088) - 22:42:15.782 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02
Start.exe (7632, 4088) - 22:42:15.782 Ipc open \BaseNamedObjects[CoreUI]-PID(6904)-TID(7020) a9559e31-4868-452b-9346-94c86cc0202c
Start.exe (7632, 4088) - 22:42:15.782 Ipc Open \BaseNamedObjects[CoreUI]-PID(7632)-TID(4088) 70dc8610-ac5d-45f9-9306-96796aba4509
Start.exe (7632, 4088) - 22:42:15.721 WinClass UserAdapterWindowClass
Start.exe (7632, 4088) - 22:42:15.721 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0h
Start.exe (7632, 4088) - 22:42:15.721 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0
Start.exe (7632, 4088) - 22:42:15.721 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02
Start.exe (7632, 4088) - 22:42:15.721 Ipc open \BaseNamedObjects\CoreMessagingRegistrar
Start.exe (7632, 4088) - 22:42:12.394 WinClass closed Progman
Start.exe (7632, 4088) - 22:42:12.394 WinClass $:explorer.exe
Start.exe (7632, 4088) - 22:42:12.394 WinClass Progman
Start.exe (7632, 4088) - 22:42:12.394 WinClass open (2) Shell_TrayWnd
Start.exe (7632, 4088) - 22:42:09.977 Ipc Open \KnownDlls\WS2_32.dll
Start.exe (7632, 4088) - 22:42:09.977 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0h
Start.exe (7632, 4088) - 22:42:09.977 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0
Start.exe (7632, 4088) - 22:42:09.977 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02
Start.exe (7632, 4088) - 22:42:09.977 Ipc open \BaseNamedObjects\msctf.serverDefault1
Start.exe (7632, 4088) - 22:42:09.874 Ipc open \Sessions\1\BaseNamedObjects\MSCTF.CtfMonitorInstMutexDefault1
Start.exe (7632, 4088) - 22:42:09.874 Ipc open \Sessions\1\BaseNamedObjects\CicLoadWinStaWinSta0
Start.exe (7632, 4088) - 22:42:09.874 Ipc open \Sessions\1\BaseNamedObjects\CTF.AsmListCache.FMPDefault1
Start.exe (7632, 4088) - 22:42:09.874 Ipc open \Sessions\1\BaseNamedObjects\MSCTF.Asm.MutexDefault1
Start.exe (7632, 4088) - 22:42:09.771 Ipc Open \KnownDlls\MSCTF.dll
Start.exe (7632, 4088) - 22:42:09.741 Debug trace CreateProcess: E:\DefaultBox\drive\C\Program Files\Mozilla Firefox\firefox.exe ("C:\Program Files\Mozilla Firefox\firefox.exe"); err=14001
Start.exe (7632, 4088) - 22:42:09.730 Debug trace CreateProcess: E:\DefaultBox\drive\C\Program Files\Mozilla Firefox\firefox.exe ("C:\Program Files\Mozilla Firefox\firefox.exe" ); err=14001
Start.exe (7632, 7720) - 22:42:09.719 ComClass {C2F03A33-21F5-47FA-B4BB-156362A2F239} Immersive Shell
Start.exe (7632, 4088) - 22:42:09.719 Ipc \Sessions\1\BaseNamedObjects\C:UsersadminAppDataLocalMicrosoftWindowsCachescversions.3.ro
Start.exe (7632, 4088) - 22:42:09.719 Ipc \Sessions\1\BaseNamedObjects\C:UsersadminAppDataLocalMicrosoftWindowsCaches{3DA71D5A-20CC-432F-A115-DFE92379E91F}.3.ver0x000000000000000f.db
Start.exe (7632, 4088) - 22:42:09.719 Ipc \Sessions\1\BaseNamedObjects\C:UsersadminAppDataLocalMicrosoftWindowsCachescversions.3.ro
Start.exe (7632, 4088) - 22:42:09.659 ComClass Windows.Foundation.PropertyValue
Start.exe (7632, 7552) - 22:42:09.659 Pipe \Device\MountPointManager
Start.exe (7632, 7552) - 22:42:09.659 Pipe \Device\HarddiskVolume8
Start.exe (7632, 7720) - 22:42:09.628 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03_p0h
Start.exe (7632, 7720) - 22:42:09.628 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03_p0
Start.exe (7632, 7720) - 22:42:09.628 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03
Start.exe (7632, 7720) - 22:42:09.598 ComClass Windows.Internal.StateRepository.FileTypeAssociation
Start.exe (7632, 4088) - 22:42:09.598 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03_p0h
Start.exe (7632, 4088) - 22:42:09.598 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03_p0
Start.exe (7632, 4088) - 22:42:09.598 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03
Start.exe (7632, 4088) - 22:42:09.598 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03_p0h
Start.exe (7632, 4088) - 22:42:09.598 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03_p0
Start.exe (7632, 4088) - 22:42:09.598 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03
Start.exe (7632, 4088) - 22:42:09.598 Ipc \RPC Control\OLEEA2948E9D04CBA75390963EC2080
Start.exe (7632, 4088) - 22:42:09.587 Ipc \RPC Control\epmapper
Start.exe (7632, 4088) - 22:42:09.587 Ipc \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_DcomLaunch
Start.exe (7632, 4088) - 22:42:09.587 Ipc \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_RpcSs
Start.exe (7632, 4088) - 22:42:09.587 Ipc \RPC Control\epmapper
Start.exe (7632, 7552) - 22:42:09.576 Pipe (19) \Device\MountPointManager
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\MountPointManager
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\HarddiskVolume8
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\MountPointManager
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\00000046
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\MountPointManager
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\HarddiskVolume3
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\MountPointManager
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\HarddiskVolume6
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\MountPointManager
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\HarddiskVolume4
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\MountPointManager
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\HarddiskVolume11
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\MountPointManager
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\HarddiskVolume9
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\MountPointManager
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\HarddiskVolume5
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\MountPointManager
Start.exe (7632, 4940) - 22:42:09.576 Pipe \Device\HarddiskVolume1
Start.exe (7632, 7552) - 22:42:09.576 Pipe \Device\DeviceApi
Start.exe (7632, 7552) - 22:42:09.576 Ipc Open \KnownDlls\cfgmgr32.dll
Start.exe (7632, 4088) - 22:42:09.576 Pipe \Device\MountPointManager
Start.exe (7632, 4088) - 22:42:09.576 Pipe \Device\HarddiskVolume8
Start.exe (7632, 4088) - 22:42:09.545 Ipc (3) \Sessions\1\BaseNamedObjects\windows_shell_global_counters
Start.exe (7632, 4088) - 22:42:09.545 Ipc \BaseNamedObjects\windows_shell_global_counters
Start.exe (7632, 4088) - 22:42:09.545 Ipc \Sessions\1\BaseNamedObjects\windows_shell_global_counters
Start.exe (7632, 4088) - 22:42:09.545 Ipc \Sessions\1\BaseNamedObjects\C:UsersadminAppDataLocalMicrosoftWindowsCaches{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000003.db
Start.exe (7632, 4088) - 22:42:09.545 Ipc \Sessions\1\BaseNamedObjects\C:UsersadminAppDataLocalMicrosoftWindowsCachescversions.1.ro
Start.exe (7632, 4088) - 22:42:09.534 Ipc (49) \Sessions\1\BaseNamedObjects\windows_shell_global_counters
Start.exe (7632, 4088) - 22:42:09.534 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0h
Start.exe (7632, 4088) - 22:42:09.534 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0
Start.exe (7632, 4088) - 22:42:09.534 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02
Start.exe (7632, 4088) - 22:42:09.502 Ipc \Sessions\1\BaseNamedObjects\C:ProgramDataMicrosoftWindowsCaches*{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000003.db
Start.exe (7632, 4088) - 22:42:09.502 Ipc \BaseNamedObjects\C:ProgramDataMicrosoftWindowsCaches*{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000003.db
Start.exe (7632, 4088) - 22:42:09.502 Ipc \Sessions\1\BaseNamedObjects\C:ProgramDataMicrosoftWindowsCaches*{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000003.db
Start.exe (7632, 4088) - 22:42:09.502 Ipc \BaseNamedObjects\C:ProgramDataMicrosoftWindowsCaches*{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000003.db
Start.exe (7632, 4088) - 22:42:09.502 Ipc \Sessions\1\BaseNamedObjects\C:ProgramDataMicrosoftWindowsCachescversions.2.ro
Start.exe (7632, 4088) - 22:42:09.502 Ipc \BaseNamedObjects\C:ProgramDataMicrosoft
WindowsCachescversions.2.ro
Start.exe (7632, 4088) - 22:42:09.502 Ipc \Sessions\1\BaseNamedObjects\C:ProgramDataMicrosoftWindowsCaches*{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000003.db
Start.exe (7632, 4088) - 22:42:09.502 Ipc \BaseNamedObjects\C:ProgramDataMicrosoftWindowsCaches*{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000003.db
Start.exe (7632, 4088) - 22:42:09.502 Ipc \Sessions\1\BaseNamedObjects\C:ProgramDataMicrosoftWindowsCaches*{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000003.db
Start.exe (7632, 4088) - 22:42:09.502 Ipc \BaseNamedObjects\C:ProgramDataMicrosoftWindowsCaches*{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000003.db
Start.exe (7632, 4088) - 22:42:09.502 Ipc \Sessions\1\BaseNamedObjects\C:ProgramDataMicrosoftWindowsCachescversions.2.ro
Start.exe (7632, 4088) - 22:42:09.502 Ipc \BaseNamedObjects\C:ProgramDataMicrosoft
WindowsCachescversions.2.ro
Start.exe (7632, 4088) - 22:42:09.502 Ipc open \RPC Control\lsapolicylookup
Start.exe (7632, 4088) - 22:42:09.491 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0h
Start.exe (7632, 4088) - 22:42:09.491 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0
Start.exe (7632, 4088) - 22:42:09.491 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02
Start.exe (7632, 4088) - 22:42:09.491 Ipc \Sessions\1\BaseNamedObjects\C:ProgramDataMicrosoftWindowsCachescversions.2.ro
Start.exe (7632, 4088) - 22:42:09.491 Ipc \BaseNamedObjects\C:ProgramDataMicrosoft
WindowsCachescversions.2.ro
Start.exe (7632, 4088) - 22:42:09.491 Ipc \Sessions\1\BaseNamedObjects_ComCatalogCache_
Start.exe (7632, 4088) - 22:42:09.491 Ipc \BaseNamedObjects_ComCatalogCache_
Start.exe (7632, 4088) - 22:42:09.491 Ipc open \KernelObjects\MaximumCommitCondition
Start.exe (7632, 4088) - 22:42:09.491 Ipc Open \KnownDlls\clbcatq.dll
Start.exe (7632, 4088) - 22:42:09.491 Ipc \Sessions\1\BaseNamedObjects_ComCatalogCache_
Start.exe (7632, 4088) - 22:42:09.491 Ipc \BaseNamedObjects_ComCatalogCache_
Start.exe (7632, 4088) - 22:42:09.491 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0h
Start.exe (7632, 4088) - 22:42:09.491 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0
Start.exe (7632, 4088) - 22:42:09.491 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02
Start.exe (7632, 4088) - 22:42:09.378 Ipc (62) \Sessions\1\BaseNamedObjects\windows_shell_global_counters
Start.exe (7632, 4088) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03_p0h
Start.exe (7632, 4088) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03_p0
Start.exe (7632, 4088) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:120:WilError_03
Start.exe (7632, 4088) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0h
Start.exe (7632, 4088) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0
Start.exe (7632, 4088) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02
Start.exe (7632, 4088) - 22:42:09.378 Pipe \Device\CNG
Start.exe (7632, 4088) - 22:42:09.378 Ipc Open \KnownDlls\bcryptPrimitives.dll
Start.exe (7632, 4088) - 22:42:09.378 File closed \Device\HarddiskVolume8\WINDOWS\system32\apphelp.dll
Start.exe (7632, 4088) - 22:42:09.378 File closed \Device\HarddiskVolume8\Windows\system32\apphelp.dll
Start.exe (7632, 4088) - 22:42:09.378 File closed \Device\HarddiskVolume8\WINDOWS\SYSTEM32\apphelp.dll
Start.exe (7632, 4088) - 22:42:09.378 File closed \Device\HarddiskVolume8\WINDOWS\System32\apphelp.dll
Start.exe (7632, 4088) - 22:42:09.378 Ipc (2) \Sessions\1\BaseNamedObjects\windows_shell_global_counters
Start.exe (7632, 4088) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0h
Start.exe (7632, 4088) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02_p0
Start.exe (7632, 4088) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SM0:7632:304:WilStaging_02
Start.exe (7632, 4088) - 22:42:09.378 Ipc open \Sessions\1\Windows\Theme2444083954
Start.exe (7632, 4088) - 22:42:09.378 Ipc open \Windows\Theme3606061404
Start.exe (7632, 4088) - 22:42:09.378 Ipc open \Sessions\1\Windows\ThemeSection
Start.exe (7632, 8244) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_DcomLaunch
Start.exe (7632, 4088) - 22:42:09.378 Ipc open \ThemeApiPort
Start.exe (7632, 4088) - 22:42:09.378 Ipc \Sessions\1\BaseNamedObjects\SBIE_BOXED_ServiceInitComplete_RpcSs
Start.exe (7632, 4088) - 22:42:09.316 Ipc \RPC Control\epmapper
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\IMM32.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\OLEAUT32.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\SHCORE.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\COMDLG32.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\sechost.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\advapi32.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\combase.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\rpcrt4.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\ole32.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\MSVCRT.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\SHLWAPI.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\SHELL32.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\ucrtbase.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\msvcp_win.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\gdi32full.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\gdi32.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\win32u.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\user32.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc \Sessions\1\BaseNamedObjects\SboxSession
Start.exe (7632, 4088) - 22:42:09.306 Ipc \Sessions\1\BaseNamedObjects\SBIE_BOXED_DummyEvent_7632
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \RPC Control\SbieSvcPort
Start.exe (7632, 4088) - 22:42:09.306 Drive \Device\HarddiskVolume4
Start.exe (7632, 4088) - 22:42:09.306 Drive \Device\HarddiskVolume11
Start.exe (7632, 4088) - 22:42:09.306 Drive \Device\HarddiskVolume1
Start.exe (7632, 4088) - 22:42:09.306 Drive \Device\HarddiskVolume3
Start.exe (7632, 4088) - 22:42:09.306 Drive \Device\CdRom0
Start.exe (7632, 4088) - 22:42:09.306 Drive \Device\HarddiskVolume8
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\PSAPI.DLL
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \Sessions\1\Windows\ApiPort
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \Sessions\1\Windows\SharedSection
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\kernelbase.dll
Start.exe (7632, 4088) - 22:42:09.306 Ipc Open \KnownDlls\kernel32.dll

@sebadamus
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sebadamus commented Mar 26, 2021

_OK, my bad I think... I delete every folder called "firefox"and "mozilla" inside each sandboxie box folder, opened again firefox a no error appeared.

These were the folders that prevent Firefox to start:
\sandbox\user\current\AppData\Roaming\Mozilla
\sandbox\user\all\Mozilla
\sandbox\drive\C\Users\admin\AppData\LocalLow\Mozilla
\sandbox\drive\C\Users\admin\AppData\Local\Temp\mozilla-temp-files
\sandbox\drive\C\Users\admin\AppData\Local\Mozilla
\sandbox\drive\C\Users\admin\AppData\Roaming

Deleting these files solve the problem for a while, firefox opened but seemd not to be able to show any page, just toolbars but no content. Then started to get "The application haven't started correctly (0xc0000005).

@sebadamus
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sebadamus commented Mar 26, 2021

Thanks @isaak654! adding this to [GlobalSettings] section in c:\windows\sandboxie.ini solved the problem completely.
I change WriteFilePath because I have the Bitdefender Free version.

Also, I did not need ClosedFilePath=*BitDefender*atcuf*.dll line added, it works just fine adding only:

WriteFilePath=C:\Program Files\Bitdefender Antivirus Free\*

Any extra explanation why? if not will see this way how it works from now on.

PS: I have atcuf64.dll and atcuf32.dll repeated in some bitdefender directories inside C:\Program Files\Bitdefender Antivirus Free.

@isaak654
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isaak654 commented Mar 26, 2021

Thanks @isaak654! adding this to [GlobalSettings] section in c:\windows\sandboxie.ini solved the problem completely.
I change WriteFilePath because I have the Bitdefender Free version.

Also, I did not need ClosedFilePath=*BitDefender*atcuf*.dll line added, it works just fine adding only:

WriteFilePath=C:\Program Files\Bitdefender Antivirus Free\*

Any extra explanation why? if not will see this way how it works from now on.

PS: I have atcuf64.dll and atcuf32.dll repeated in some bitdefender directories inside C:\Program Files\Bitdefender Antivirus Free.

Something is changed in Plus 0.7.2 & Classic 5.49.0. @DavidXanatos is trying to investigate it.

I rediscovered that workaround for pure case because in one log I noticed an entry related to Bitdefender and I knew it from the old releases (when Sandboxie was owned by Invincea).

@DavidXanatos DavidXanatos added the more info needed More information is needed to move forward label Mar 27, 2021
@DavidXanatos
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But is it confirmed that the changes in in Plus 0.7.2 & Classic 5.49.0 cause issues only in combination with Bitdefender?

@isaak654
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isaak654 commented Mar 27, 2021

But is it confirmed that the changes in in Plus 0.7.2 & Classic 5.49.0 cause issues only in combination with Bitdefender?

[UPDATE] Now all users with the same issue (four in total) have confirmed to use Bitdefender in #715, #661, #651, #714.

@DavidXanatos
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So the issue is Bitdefender related, but does it go away also when deleting the sandbox? or only when adding these rules?

@DavidXanatos
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what Bitdefender version are you using and which feature does the dll belong to?
isn't it enough the block the dll?
do you also need to use WriteFilePath on the install dir?

@DavidXanatos DavidXanatos added the ToDo To be done label Mar 31, 2021
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can you provide me a guide how to reproduce this error starting with a default empty sandbox

@sebadamus
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OK, I removed:

ClosedFilePath=*BitDefender*atcuf*.dll
WriteFilePath=C:\Program Files\Bitdefender Antivirus Free\*

from the sandboxie.ini file and no problems so far... I installed 0.74 yesterday, dont know if it is solved because of this.

My Bitdefender is the free one, version 1.0.21.234

Will report back here if the first post error happens again.

Thanks

@isaak654 isaak654 added Workaround Temporary or alternative solution fixed in next build Fixed in the next Sandboxie version and removed ToDo To be done more info needed More information is needed to move forward labels Jun 10, 2021
@isaak654 isaak654 added the Bitdefender Collection of Bitdefender issues with SBIE label Jul 27, 2022
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Bitdefender Collection of Bitdefender issues with SBIE fixed in next build Fixed in the next Sandboxie version Workaround Temporary or alternative solution
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