Cannot clear storage on Hub

[Fistcar]

Search before asking

• [] I have searched the HUB issues and found no similar bug report.
  Might be related to this issue: When can I get my storage back?  #426

HUB Component

No response

Bug

I was getting close to my 20GB free limit on the hub. I deleted around 10gb of datasets to free up space, but the storage tracker says I am still using 16.5GB of space. I emptied the trash. Unless there is something I am missing, I cannot clear any of the storage I've used to upload different datasets. I deleted the datasets days ago, but nothing has changed.

Environment

Ultralytics HUB Version
v0.1.31
Client User Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36 Edg/120.0.0.0
Operating System
Win32
Browser Window Size
2000 x 1038
Server Timestamp
1702995582

Minimal Reproducible Example

Below are the two datasets I left in the hub, I deleted the others but the storage tracker never goes down, I tried to upload 5GB of images but the Hub tells me I am out of space.

Additional

No response

[UltralyticsAssistant]

@Fistcar hello there!

I'm sorry to hear you're having trouble with the storage tracking on Ultralytics HUB. It seems there might be a delay or issue with the storage update after you deleted your datasets. Although you've already emptied the trash, the changes might not have been reflected immediately.

Here's what you can do to help resolve the issue:

• Please ensure that you've also checked for any residual files that might not have been deleted.
• Give it a little more time, as sometimes the system may take awhile to update the storage quota.
• If the issue persists, try logging out and then logging back into the HUB to see if this triggers a refresh.

If none of these steps correct the storage tracker, then it's likely a bug that needs to be addressed by our team. In that case, I'd recommend submitting this issue directly through our dedicated support system with screenshots and a detailed description, if you haven't already done so.

Remember, you can always visit our documentation page for detailed instructions and more information on managing storage within Ultralytics HUB.

Thanks for your patience and cooperation as we work to sort this out.🛠️

[kalenmike]

@Fistcar Thanks for raising this. We will take a look into your account and see if we can see what is going on.

[kalenmike]

@Fistcar We are having difficulty tracking down your account. Can you provide me with your HUB email address or the ID of one your datasets. The id can be found in the URL when entering a dataset.

[Fistcar]

@kalenmike: https://hub.ultralytics.com/datasets/KEd0jhc2ZtjfNc3VGqyZ

[kalenmike]

@Fistcar Thank you for providing an id. Your account storage issue should be resolved now.

[Fistcar]

@kalenmike: It is fixed now, thank you.

[cezbloch]

Hi, I have the same problem - seems like this issues was worked around and not resolved properly.
I have deleted my datasets a few days ago, so I should have 20GB available, but I see 15.3/20.GB is used.
Can you have a look at this problem?

[kalenmike]

@cezbloch Can you provide me some kind of identifier for your account?

• The account email OR
• The id for custom a dataset, project, or model

[Fistcar]

@kalenmike: Could you help me again too? I once again need my storage space cleared, is there anything I can do to stop this from occurring? https://hub.ultralytics.com/models/yhSOEX9E1iybVXU7ydlf

[kalenmike]

@Fistcar We must have missed something last time. We will look into this again and find a permanent fix.

[cezbloch]

@cezbloch Can you provide me some kind of identifier for your account?

• The account email OR
• The id for custom a dataset, project, or model

The id of the dataset is lost because I have deleted it. But I have created an empty project so that you can track my account:
https://hub.ultralytics.com/projects/Pgaa3AA8wUHHcaQezAVN
My account id I have send through linked in message.

[UltralyticsAssistant]

@cezbloch Thank you for providing the project ID and for reaching out through LinkedIn with your account details. We'll investigate the storage discrepancy and work on resolving it as soon as possible. Please bear with us while we address this issue.

[github-actions]

👋 Hello there! We wanted to give you a friendly reminder that this issue has not had any recent activity and may be closed soon, but don't worry - you can always reopen it if needed. If you still have any questions or concerns, please feel free to let us know how we can help.

For additional resources and information, please see the links below:

• Docs: https://docs.ultralytics.com
• HUB: https://hub.ultralytics.com
• Community: https://community.ultralytics.com

Feel free to inform us of any other issues you discover or feature requests that come to mind in the future. Pull Requests (PRs) are also always welcomed!

Thank you for your contributions to YOLO 🚀 and Vision AI ⭐

[vwyLss]

@kalenmike: I am having the same issue. Could you help me?

Here is an id of one of my custom models: https://hub.ultralytics.com/models/dn4UiKYhJPoLGXBWIY2q

[pderrenger]

@vwyLss Thanks for reaching out and providing the model ID. We'll look into the storage issue associated with your account and aim to resolve it promptly. Hang tight! 🛠️

[Fistcar]

@pderrenger : could you please fix my account again too? Here is a link to the only dataset I currently want https://hub.ultralytics.com/datasets/crUE4J4XSk783ZYkdtoz I still have not reclaimed any space after deleting my datasets.

[sergiuwaxmann]

@Fistcar Our development team will investigate your issue. I will keep you updated.

Please accept our apologies for the inconvenience.

[sergiuwaxmann]

@Fistcar Your account storage issue should be resolved now.

[Fistcar]

@sergiuwaxmann : I have space again and will try it out again soon. Thank you.

[sergiuwaxmann]

@Fistcar Awesome!

[cezbloch]

Hi,
My account has not been cleared since January. Can you please clean my storage as well?
Please leave only this dataset:
https://hub.ultralytics.com/datasets/eca20bAe0sdqDe6LS4yM

Since multiple people have this issue the problem is clearly not resolved. Do you plan to clear storage for everyone manually?

[pderrenger]

Hi there,

Thank you for bringing this to our attention. I've noted your request to retain only the specified dataset and will forward this to our team to address the storage issue on your account.

We are currently investigating a more permanent solution to prevent this issue from recurring and improve the user experience. We appreciate your patience and understanding as we work on this.